Senior Engagement Manager - Cloud Solutions (Remote)

TEK Systems; Dallas (TX); Remote; USD 105,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) Retirement Plan

Life Insurance

Job summary

TEKsystems is seeking an Engagement Manager II to lead one or more engagements within TEKsystems Global Services. You will manage the customer experience through regular check-ins and timely updates on engagement progress, ensuring high-quality service delivery and client satisfaction.

The role emphasizes strong PM skills, AI experience, and the ability to drive business benefits throughout the lifecycle. Travel may be required a few times per year.

Qualifications

• Bachelor's Degree or equivalent experience.
• Minimum of 5 years of experience in project management with skills in AI.
• Excellent oral and written communication skills (English).
• Analysis and problem-solving skills.
• Time management and organizational skills.
• People management skills.
• Experience in project management fundamentals or as an acting Scrum Master.
• Exposure to professional services agreements, including the change management process.
• Exposure to IT Managed Services, project management classes, and other IT certifications.
• Demonstrated project risk analysis and mitigation skills.

Responsibilities

• Oversee engagements with varying delivery models to ensure objectives are achieved, delivered on schedule, and within budget.
• Build rapport and maintain relationships with client stakeholders to understand long-term goals and align services accordingly.
• Regularly inform internal and external stakeholders about progress, challenges, and results of engagement activities.
• Manage engagement finances, including budgeting, forecasting, and profitability.
• Ensure efficient resource utilization across engagements, optimizing team performance and engagement outcomes.
• Identify potential risks early and implement mitigation strategies to ensure engagement stability.
• Prepare detailed performance reports and present them to senior management and clients.
• Lead larger engagement teams, mentoring resources, and foster a collaborative team environment.
• Focus on client satisfaction and retention by delivering high-quality services and addressing issues promptly.
• Identify opportunities and collaborate with sales partners on upselling and cross-selling to support organic growth.

Skills

Project management

Communication

Time management

People management

Risk analysis

Agile

Education

Bachelor's degree or equivalent experience

Tools

AWS

Scrum

Kanban

SAFe

Job description

TEKsystems is seeking an Engagement Manager II to lead one or more engagements within TEKsystems Global Services. You will manage the customer experience through regular check-ins and timely updates on engagement progress, ensuring high-quality service delivery and client satisfaction.

The role emphasizes strong PM skills, AI experience, and the ability to drive business benefits throughout the lifecycle. Travel may be required a few times per year.