Engagement Manager II (Fulltime Remote)

TEK Systems; Dallas (TX); Remote; USD 105,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) Retirement Plan

Life Insurance

Job summary

TEKsystems is seeking an Engagement Manager II to lead one or more engagements within TEKsystems Global Services. You will manage the customer experience through regular check-ins and timely updates on engagement progress, ensuring high-quality service delivery and client satisfaction.

The role emphasizes strong PM skills, AI experience, and the ability to drive business benefits throughout the lifecycle. Travel may be required a few times per year.

Qualifications

• Bachelor's Degree or equivalent experience.
• Minimum of 5 years of experience in project management with skills in AI.
• Excellent oral and written communication skills (English).
• Analysis and problem-solving skills.
• Time management and organizational skills.
• People management skills.
• Experience in project management fundamentals or as an acting Scrum Master.
• Exposure to professional services agreements, including the change management process.
• Exposure to IT Managed Services, project management classes, and other IT certifications.
• Demonstrated project risk analysis and mitigation skills.

Responsibilities

• Oversee engagements with varying delivery models to ensure objectives are achieved, delivered on schedule, and within budget.
• Build rapport and maintain relationships with client stakeholders to understand long-term goals and align services accordingly.
• Regularly inform internal and external stakeholders about progress, challenges, and results of engagement activities.
• Manage engagement finances, including budgeting, forecasting, and profitability.
• Ensure efficient resource utilization across engagements, optimizing team performance and engagement outcomes.
• Identify potential risks early and implement mitigation strategies to ensure engagement stability.
• Prepare detailed performance reports and present them to senior management and clients.
• Lead larger engagement teams, mentoring resources, and foster a collaborative team environment.
• Focus on client satisfaction and retention by delivering high-quality services and addressing issues promptly.
• Identify opportunities and collaborate with sales partners on upselling and cross-selling to support organic growth.

Skills

Project management

Communication

Time management

People management

Risk analysis

Agile

Education

Bachelor's degree or equivalent experience

Tools

AWS

Scrum

Kanban

SAFe

Job description

Description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution, and operations with a customer-first mindset for bold business leaders. We deliver cloud, data, and customer experience solutions. Our partnerships with leading cloud, design, and business intelligence platforms fuel our expertise.

We value deep relationships, dedication to serving others, and inclusion. We drive positive outcomes for our people and our business, stay true to our commitments, and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.

Here’s what the opportunity supported through our TGS Talent Acquisition Team requires:

The Engagement Manager II (EM II) is a delivery leadership position within the TEKsystems Global Services (TGS) organization, responsible for managing one or more engagements or engagement teams at a time. The EM II manages the customer experience through regular check-ins and timely updates on engagement progress. The EM II ensures high-quality service delivery and a high level of client satisfaction that aligns with client success criteria. The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The role is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio. This role may require travel several times per year.

Essential Job Duties and Responsibilities

• Advanced Engagement Management: Oversee engagements with varying delivery models to ensure that objectives are achieved, delivered according to schedule, and within budget. Also ensure internal compliance requirements are met. Consistently provides strategic value to clients and engagements.
• Strategic Client Relationship Management: Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly.
• Stakeholder Communication: Regularly informing internal and external stakeholders about the progress, challenges, and results of engagement activities.
• Financial Management: Managing engagement finances, including budgeting, forecasting, and ensuring profitability.
• Resource Allocation and Optimization: Ensuring efficient resource utilization across engagements, optimizing team performance and engagement outcomes.
• Risk Management and Mitigation: Identifying potential risks early and implementing mitigation strategies to ensure engagement stability.
• Performance Reporting: Preparing detailed performance reports and presenting them to senior management and clients.
• Team Leadership and Development: Leading larger engagement teams, mentoring resources, and fostering a collaborative team environment.
• Client Satisfaction and Retention: Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly.
• Business Development: Identifying opportunities and collaborating with sales partners on upselling and cross-selling to support organic business growth.

Behavioral Competencies and Responsibilities

• Manages Complexity: Makes sense of complex, high-volume, and sometimes contradictory information to solve problems effectively.
• Action Oriented: Takes on new opportunities and tough challenges with urgency, high energy, and enthusiasm.
• Communicates Effectively: Develops and delivers multi-mode communications that clearly convey an understanding of different audiences' unique needs. Actively listens to understand customer needs and clearly articulates solution options.
• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Takes a consultative approach to propose solutions that benefit the customer and meet their business needs, serving as a trusted partner and advisor.
• Drives Results: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Holds regular team meetings and encourages input from others.
• Collaboration: Works well with cross-functional teams, fostering a collaborative environment to achieve common goals.

Required Experience

• Bachelor's Degree or equivalent experience.
• Minimum of 5 years of experience in project management with skills in AI.
• Excellent oral and written communication skills (English language).
• Analysis and problem-solving skills.
• Time management and organizational skills.
• People management skills.
• Experience in project management fundamentals or as an acting Scrum Master.
• Exposure to professional services agreements, including the change management process.
• Exposure to IT Managed Services, project management classes, and other IT certifications.
• Demonstrated project risk analysis and mitigation skills.

Preferred Experience

• Client-facing experience with strong communication up to the C-suite.
• Experience with Agile methodologies: Scrum, Kanban, SAFe, XP.
• Experienced consultant in the IT Professional Services industry specializing in delivering AWS cloud engagements.
• Experience in complex deliverable-based, fully outsourced, or large-scale engagements or programs.
• Knowledge and understanding of AWS services, delivery models, and solutions (IDP, Connect, etc.)
• Use successful delivery to lead renewals, expansion, and advocacy across the portfolio.

Job Type & Location

This is a Permanent position based out of Dallas, Texas.

Pay and Benefits

The pay range for this position is $105000.00 - $150000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protectedclassification.Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.

Our full-time, internal employment benefits include the following:

• Medical, Dental, and Vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life and AD&D for employee and dependents)
• Short and Long-Term Disability
• Health Spending Account (HSA)
• Transportation Benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across