Senior Engagement Manager, AI & Enterprise Transformation (Pro Services)

Amazon Web Services (AWS); Detroit (MI); On-site; USD 154,000 - 229,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Web Services, Inc. is seeking a Senior Engagement Manager to lead large, multi-workstream customer transformations, driving AI, data, and enterprise modernization outcomes for Global 500 organizations.

You will manage 50+ person teams of AWS builders, partners, and customers, delivering distinctive business value and executive-aligned results. You will shape delivery innovations, governance, and risk mitigation, with ~50% on-site collaboration across U.S.

Qualifications

• 5+ years leading multiple Agile teams concurrently or at scale.
• 5+ years leading and delivering enterprise IT engagements.
• 5+ years of cloud computing experience.
• Bachelor's degree in STEM field.
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS).

Responsibilities

• Build and nurture trusted executive relationships (VP+), delivering strategic counsel on program direction, health, risks, and trade-offs to inform executive decisions.
• Proactively manage inter-dependencies, mitigate risks, and drive accountability for program outcomes in ambiguous, fast-changing environments.
• Orchestrate across customer lines of business, IT, and partner teams simultaneously, aligning across priorities, timelines, and definitions of success, escalating blockers for resolution.
• Define and track measurable customer business outcomes as the north star for program success, translating progress into executive-ready value narratives.
• Own the program financial health, including forecasting, revenue recognition, change management, and scope for fixed-price delivery.
• Influence AI and delivery teams, establishing operating models and guardrails for AI-enabled workflows.
• Drive adoption of AI‑DLC methodologies across programs, scaling delivery and governance for AI-native builds.
• Establish governance for agentic AI in delivery, ensuring AI-augmented workflows remain auditable and secure.

Skills

Agile leadership

Enterprise IT engagements

Cloud computing

Education

Bachelor's degree in STEM

Tools

Jira

Rally

VersionOne

Taiga

Job description

Amazon Web Services, Inc. is seeking a Senior Engagement Manager to lead large, multi-workstream customer transformations, driving AI, data, and enterprise modernization outcomes for Global 500 organizations.

You will manage 50+ person teams of AWS builders, partners, and customers, delivering distinctive business value and executive-aligned results. You will shape delivery innovations, governance, and risk mitigation, with ~50% on-site collaboration across U.S.