Senior Engagement Lead, AI-Driven Cloud Transformation

Amazon Web Services (AWS); Jersey City (NJ); Hybrid; USD 169,000 - 229,000; Full time

Job summary

Amazon Web Services (AWS) Professional Services seeks a Senior Engagement Manager to lead delivery of large and complex customer transformation programs. You will orchestrate 50+ person teams of AWS builders, partners, and customers to deliver AI, data, and enterprise modernization outcomes for Global 500 organizations.

Your objective is to deliver distinctive business outcomes and experience, shaping delivery innovations with customers and guiding AI‑native end‑to‑end processes.

Qualifications

• 5+ years of leading multiple Agile teams concurrently or at scale.
• 5+ years of leading and delivering enterprise-level IT engagements.
• 5+ years of cloud computing experience.
• Bachelor's degree in STEM.
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS).

Responsibilities

• Build and maintain trusted executive relationships (VP+), delivering strategic counsel on program direction, health, risks, and trade-offs to inform executive decisions
• Proactively manage inter-dependencies, mitigate risks, and drive accountability for program outcomes in ambiguous, fast-changing environments
• Orchestrate across customer lines of business, IT, and partner teams simultaneously, aligning these stakeholders on priorities, timelines, and definitions of success, and escalating blockers where necessary for resolution
• Define and track measurable customer business outcomes (e.g., time-to-market acceleration) as the north star for program success, translating technical delivery progress into executive-ready value narratives that demonstrate ROI and inform strategic decisions
• Own the program financial health, including forecasting, revenue recognition, commercial management, change request negotiation, and scope management for fixed-price, milestone-based delivery constructs
• Influence human builder and agent builder teams effectively, establishing clear operating models and responsible AI guardrails as delivery increasingly incorporates AI-augmented development workflows and agentic automation
• Drive adoption of AI-DLC (AI-Driven Development Life Cycle) methodologies across delivery programs, adapting delivery models and team structures for accelerated scale and pace, establishing outcomes-based governance frameworks for AI-native builds, and steering multi-agent systems at scale to drive delivery productivity across the program
• Establish and enforce governance frameworks for agentic AI in delivery — including observability, cost controls, human-in-the-loop checkpoints, and compliance guardrails — ensuring AI-augmented workflows remain auditable, secure, and aligned with customer and AWS security requirements.

Skills

Agile leadership

Project leadership

Stakeholder management

Cloud computing

Executive communication

Education

Bachelor's degree in STEM

AWS Certification

Tools

Jira

Rally

VersionOne

Taiga

Job description

Amazon Web Services (AWS) Professional Services seeks a Senior Engagement Manager to lead delivery of large and complex customer transformation programs. You will orchestrate 50+ person teams of AWS builders, partners, and customers to deliver AI, data, and enterprise modernization outcomes for Global 500 organizations.

Your objective is to deliver distinctive business outcomes and experience, shaping delivery innovations with customers and guiding AI‑native end‑to‑end processes.