Senior Engagement Leader: AI-Driven Transformation

Amazon Web Services (AWS); Tampa (FL); On-site; USD 154,000 - 208,000; Full time

Job summary

Amazon Web Services (AWS) Professional Services is seeking a Senior Engagement Manager to lead the delivery of our largest, most complex customer transformation programs in Tampa, coordinating multiple workstreams and 50+ person teams to deliver AI, data, and enterprise modernization outcomes.

You will shape program direction, manage risks and interdependencies, forecast the budget, and translate progress into executive‑ready narratives that demonstrate ROI.

Qualifications

• 5+ years of leading multiple Agile teams concurrently or at scale.
• 5+ years of leading and delivering enterprise‑level IT engagements.
• 5+ years of cloud computing experience.
• Bachelor's degree in STEM field.

Responsibilities

• Build and nurture trusted executive relationships (VP+), delivering strategic counsel on program direction, health, risks, and trade‑offs to inform executive decisions.
• Proactively manage inter‑dependencies, mitigate risks, and drive accountability for program outcomes in ambiguous, fast‑changing environments.
• Orchestrate across customer lines of business, IT, and partner teams simultaneously, aligning these stakeholders on priorities, timelines, and definitions of success, and escalating blockers where necessary for resolution.
• Define and track measurable customer business outcomes (e.g., time‑to‑market acceleration) as the north star for program success, translating technical delivery progress into executive‑ready value narratives that demonstrate ROI and inform strategic decisions.
• Own the program financial health, including forecasting, revenue recognition, commercial management, change request negotiation, and scope management for fixed‑price, milestone‑based delivery constructs.
• Influence human builder and agent builder teams effectively, establishing clear operating models and responsible AI guardrails as delivery increasingly incorporates AI‑augmented development workflows and agentic automation.
• Drive adoption of AI‑DLC (AI‑Driven Development Life Cycle) methodologies across delivery programs, adapting delivery models and team structures for accelerated scale and pace, establishing outcomes‑based governance frameworks for AI‑native builds, and steering multi‑agent systems at scale to drive delivery productivity across the program.
• Establish and enforce governance frameworks for agentic AI in delivery — including observability, cost controls, human‑in‑the‑loop checkpoints, and compliance guardrails — ensuring AI‑augmented workflows remain auditable, secure, and aligned with customer and AWS security requirements.

Skills

Agile leadership

Enterprise IT delivery

Cloud computing experience

Public cloud value proposition

Stakeholder management

Education

Bachelor's degree in STEM

Tools

Jira

Rally

VersionOne

Taiga

Job description

Amazon Web Services (AWS) Professional Services is seeking a Senior Engagement Manager to lead the delivery of our largest, most complex customer transformation programs in Tampa, coordinating multiple workstreams and 50+ person teams to deliver AI, data, and enterprise modernization outcomes.

You will shape program direction, manage risks and interdependencies, forecast the budget, and translate progress into executive‑ready narratives that demonstrate ROI.