Senior End User Technician — Windows, VDI & Security

Imea; Minneapolis (MN); On-site; USD 70,000 - 95,000; Full time

Job summary

AB, a leading global investment management firm, seeks a Minneapolis-based Senior End User Technician to join our End User Technology team within Global Technology & Operations. You will deliver advanced troubleshooting, support desktops and VDI, and collaborate across security and infrastructure teams to ensure smooth operations.

Ideal candidates have 4–6+ years in enterprise desktop support, strong communication, and the ability to mentor others.

Qualifications

• 4–6+ years of desktop support in enterprise environments.
• Strong expertise with Windows OS, endpoint management tools, and collaboration apps.
• Knowledge of networking fundamentals.
• Experience supporting virtual desktop environments.
• Excellent communication and problem-solving skills.
• Strong ownership mindset and attention to detail.
• Ability to work independently and prioritize tasks.
• Team-oriented with mentoring ability.
• Comfortable communicating with executives.

Responsibilities

• Provide advanced troubleshooting for hardware, software, network, and peripherals.
• Handle escalations from the Service Desk and junior technicians.
• Perform root-cause analysis and propose improvements.
• Support laptops, virtual desktops, mobile devices, and workstation setups.
• Manage installation, configuration, and deployment of devices and applications.
• Participate in lifecycle management including imaging, patching, and upgrades.
• Document procedures and troubleshooting steps.
• Deliver high-quality customer service and communicate IT events.
• Collaborate with infrastructure, security, and service delivery teams.
• Support corporate security tools, MFA platforms, and endpoint protection.

Skills

Desktop support

Windows OS

Networking fundamentals

Virtual desktop environments

Communication skills

Problem-solving

Ownership mindset

Prioritization

Mentoring

Executive communication

Education

A+ certification

Network+ certification

ITIL certification

Microsoft Modern Desktop certification

Tools

Endpoint management tools

MFA platforms

Security tools

Mobile device management

Job description

AB, a leading global investment management firm, seeks a Minneapolis-based Senior End User Technician to join our End User Technology team within Global Technology & Operations. You will deliver advanced troubleshooting, support desktops and VDI, and collaborate across security and infrastructure teams to ensure smooth operations.

Ideal candidates have 4–6+ years in enterprise desktop support, strong communication, and the ability to mentor others.