Senior Associate, Technology Operations

Imea; Minneapolis (MN); On-site; USD 70,000 - 95,000; Full time

Job summary

AB, a leading global investment management firm, seeks a Minneapolis-based Senior End User Technician to join our End User Technology team within Global Technology & Operations. You will deliver advanced troubleshooting, support desktops and VDI, and collaborate across security and infrastructure teams to ensure smooth operations.

Ideal candidates have 4–6+ years in enterprise desktop support, strong communication, and the ability to mentor others.

Qualifications

• 4–6+ years of desktop support in enterprise environments.
• Strong expertise with Windows OS, endpoint management tools, and collaboration apps.
• Knowledge of networking fundamentals.
• Experience supporting virtual desktop environments.
• Excellent communication and problem-solving skills.
• Strong ownership mindset and attention to detail.
• Ability to work independently and prioritize tasks.
• Team-oriented with mentoring ability.
• Comfortable communicating with executives.

Responsibilities

• Provide advanced troubleshooting for hardware, software, network, and peripherals.
• Handle escalations from the Service Desk and junior technicians.
• Perform root-cause analysis and propose improvements.
• Support laptops, virtual desktops, mobile devices, and workstation setups.
• Manage installation, configuration, and deployment of devices and applications.
• Participate in lifecycle management including imaging, patching, and upgrades.
• Document procedures and troubleshooting steps.
• Deliver high-quality customer service and communicate IT events.
• Collaborate with infrastructure, security, and service delivery teams.
• Support corporate security tools, MFA platforms, and endpoint protection.

Skills

Desktop support

Windows OS

Networking fundamentals

Virtual desktop environments

Communication skills

Problem-solving

Ownership mindset

Prioritization

Mentoring

Executive communication

Education

A+ certification

Network+ certification

ITIL certification

Microsoft Modern Desktop certification

Tools

Endpoint management tools

MFA platforms

Security tools

Mobile device management

Job description

We are seeking a Minneapolis based Senior End User Technician to join our End User Technology team in Global Technology & Operations.

What You'll Do:

• Provide advanced troubleshooting for hardware, software, network, and peripherals.
• Handle escalations from the Service Desk and junior technicians.
• Perform root-cause analysis and propose improvements.
• Support laptops, virtual desktops, mobile devices, and workstation setups.
• Manage installation, configuration, and deployment of devices and applications.
• Participate in lifecycle management including imaging, patching, and upgrades.
• Document procedures and troubleshooting steps.
• Deliver high-quality customer service and communicate IT events.
• Collaborate with infrastructure, security, and service delivery teams.
• Support corporate security tools, MFA platforms, and endpoint protection.

What We're Looking For:

• 4-6+ years of desktop support experience in enterprise environments.
• Strong expertise with Windows OS, endpoint management tools, and collaboration apps.
• Knowledge of networking fundamentals.
• Experience supporting virtual desktop environments.
• Excellent communication and problem-solving skills.
• Strong ownership mindset and attention to detail.
• Ability to work independently and prioritize tasks.
• Team-oriented with mentoring ability.
• Comfortable communicating with all levels, including executives.

Preferred Qualifications

• Experience in financial services or regulated industries.
• Familiarity with enterprise security tools and mobile device management.
• Certifications such as A+, Network+, ITIL, or Microsoft modern desktop.

About AB

We are a leading global investment management firm offering high-quality research and diversified investment services to institutional clients, retail investors, and private-wealth clients in major markets around the globe. With over 4,000 employees across 57 locations operating in 26 countries and jurisdictions, our ambition is simple: to be the most trusted investment firm in the world. We realize that it's our people who give us a competitive advantage and drive success in the market, and our goal is to create an inclusive culture that rewards hard work.

Our culture of intellectual curiosity and collaboration creates an environment where you can thrive and do your best work. Whether you're producing thought-provoking research, identifying compelling investment opportunities, infusing new technologies into our business or providing thoughtful advice to our clients, we are fully invested in you. If you're ready to challenge your limits and empower your career, join us!