Senior End-User Support Engineer — Onsite Minneapolis

Piper Sandler

Minneapolis (MN)

On-site

USD 75,000 - 90,000

Full time

9 days ago

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Job summary

Piper Sandler is seeking a Senior End User Support professional to join our Information Technology team in Minneapolis, MN. This in-person role provides advanced help across corporate applications, devices, telephony, and related technology to ensure reliable operations and smooth collaboration with business partners, vendors, and internal teams.

Responsibilities include addressing recurring issues, maintaining Lenovo hardware, supporting Teams and video conferencing, and contributing to

Qualifications

Bachelor’s degree in computer science, information technology, or a related field.
Four years of equivalent technical support experience in a corporate environment.
Demonstrated experience providing end-user or desktop support in a corporate setting.
Experience supporting hardware, software, business applications, and peripheral equipment.
Willing to work in-person 5 days a week.

Responsibilities

Identifies recurring application, hardware, and connectivity issues and recommends effective solutions.
Installs, configures, diagnoses, repairs, and upgrades Lenovo workstations, laptops, docking stations, and peripheral equipment.
Troubleshoots Cisco phones, mobile devices, Teams, video-conferencing systems, and related UC technologies.
Participates in incident, outage, and crisis-management activities, including escalation and stakeholder communication.
Works with vendors and internal teams to resolve complex technical issues.