Senior End User Support — Onsite Tech Expert

Piper Sandler & Co.

Minneapolis (MN)

On-site

USD 75,000 - 90,000

Full time

9 days ago

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Piper Sandler & Co. in Minneapolis, MN is seeking a Senior End User Support to join the Information Technology team.

This on-site role delivers advanced technical assistance across corporate applications, devices, telephony, and video-conferencing, and supports business operations through reliable systems. The ideal candidate has a Bachelor’s degree and at least four years of corporate helpdesk experience, strong communication, and hands-on experience with AD, Teams, SCCM, PowerShell, and AV

Qualifications

Bachelor’s degree in computer science, information technology, or a related field; Four years of equivalent technical support experience
Demonstrated experience providing end-user or desktop support in a corporate environment
Experience supporting hardware, software, business applications, and peripheral equipment
Experience coordinating technical issues with vendors and internal technology teams
Must be willing to work in-person 5 days a week.

Responsibilities

Identifies recurring application, hardware, and connectivity issues and recommends effective solutions.
Installs, configures, diagnoses, repairs, and upgrades Lenovo workstations, laptops, docking stations, and peripheral equipment.
Troubleshoots Cisco phones, mobile devices, Microsoft Teams, video-conferencing systems, and related unified communications technologies.
Participates in incident, outage, and crisis-management activities, including troubleshooting, escalation, coordination, documentation, and stakeholder communication.
Works with external vendors and internal Technology teams to resolve complex technical issues.
Collaborates effectively with remote Technology teams and business partners.
Learns and supports the organization’s local video-conferencing infrastructure in coordination with the Conference Services team.
Documents technical issues, solutions, procedures, and configuration changes.
Demonstrates strong interpersonal, written, and verbal communication skills.
Organizes and prioritizes work while maintaining attention to detail.
Works independently, demonstrates initiative, and exercises sound judgment.
Develops an understanding of the organization’s goals, objectives, and business operations.
Participates in on-call, after-hours, and weekend support as required.