Senior End-User Support Technician for Executives

Eleven Recruiting; Menlo Park (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Eleven Recruiting is seeking an End User Support Technician for a client in Menlo Park, CA. The role involves overseeing Level 1 and Level 2 support operations, troubleshooting, and maintaining office technology.

The ideal candidate should have 5+ years of IT support experience and strong skills in Windows, macOS, and mobile operating systems. The position requires excellent communication skills and the ability to support executive users.

Qualifications

• 5+ years of experience in IT support roles including Service Desk, Desktop Support, or Site Support.
• Strong hands-on troubleshooting experience in enterprise environments.
• Ability to manage escalations and deliver timely resolutions.

Responsibilities

• Serve as the primary local escalation point for Level 1 service desk issues.
• Provide advanced end-user support for hardware and applications.
• Manage the lifecycle of endpoint devices including imaging and deployment.

Skills

IT support experience

Troubleshooting Level 1 and Level 2 issues

Windows and macOS support

Microsoft 365 proficiency

Customer service skills

Tools

Intune

JAMF

Job description

Eleven Recruiting is seeking an End User Support Technician for a client in Menlo Park, CA. The role involves overseeing Level 1 and Level 2 support operations, troubleshooting, and maintaining office technology.

The ideal candidate should have 5+ years of IT support experience and strong skills in Windows, macOS, and mobile operating systems. The position requires excellent communication skills and the ability to support executive users.