Senior End User Services Engineer - AI-Driven IT (Remote)

Life360; United States; Remote; USD 91,000 - 169,000; Full time

Benefits offered by this job

Free Life360 Platinum Membership

Tile trackers

Generous time off

Mental Wellness Program

Job summary

Life360 is hiring an End User Services Engineer to own the employee experience with Corporate Engineering. You’ll lead self-service adoption, design AI-enabled workflows, and reduce ticket volume while maintaining high standards for security and reliability.

You’ll coach frontline staff and partner with IT Security to improve identity, access, and device management across a remote-first US workforce. The role emphasizes building scalable support as a product, enabling faster resolution, and

Qualifications

• 5+ years in a senior or lead end-user services/support role
• Strong background in identity and access management
• Experience building self-service catalogs and guided workflows
• Proficiency in scripting languages and APIs to automate IT workflows
• Experience building or managing AI-assisted support tooling
• Proven ability to coach and mentor support teammates
• Security-first mindset and collaboration with Security/Compliance teams
• Excellent written and verbal communication across all levels of the organization

Responsibilities

• Own the end-user experience and define metrics for satisfaction and time-to-resolution
• Lead the shift to self-service and automation to reduce ticket volume
• Build and expand AI agents and automation for end-to-end resolution
• Serve as escalation point for complex identity, access, and device issues
• Create and maintain SLAs, triage queues, and derive patterns from data
• Maintain accurate knowledge bases and runbooks for humans and AI
• Coach front-line analysts and onboard new End User Services staff
• Manage joiner/mover/leaver lifecycle and automate processes where possible
• Forecast hardware needs and co-own access administration with Information Security
• Liaise with Corporate Engineering to ensure requests reach the right owners on first pass

Skills

Senior support

Identity & access mgmt

Self-service automation

Scripting (Python/Bash/PowerShell)

AI agents experience

Mentoring/coaching

Security-first mindset

Communication

Education

Bachelor’s degree or equivalent experience

Job description

Life360 is hiring an End User Services Engineer to own the employee experience with Corporate Engineering. You’ll lead self-service adoption, design AI-enabled workflows, and reduce ticket volume while maintaining high standards for security and reliability.

You’ll coach frontline staff and partner with IT Security to improve identity, access, and device management across a remote-first US workforce. The role emphasizes building scalable support as a product, enabling faster resolution, and