End User Services Engineer II (Fully Remote)

Life360; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid parental leave

401(k) matching

Flexible PTO

Remote-first culture

Job summary

Life360 is seeking a senior end-user support leader to own the end-user experience and drive a shift to self-service. You will serve as a senior escalation point for complex issues, eliminate root causes, and coach front-line analysts to meet SLAs.

In addition, you will build AI agents and automations for routine requests, manage hardware inventory and user lifecycle automation, and keep knowledge bases and runbooks accurate in a remote-first environment.

Responsibilities

• Own the end-user support experience and drive shift to self-service.
• Serve as senior escalation point for complex issues and eliminate root causes.
• Coach front-line analysts and manage SLAs.
• Build AI agents and automations for routine requests.
• Manage hardware inventory and user lifecycle automation.
• Keep knowledge base and runbooks accurate.

Job description

• Own the end-user support experience and drive shift to self-service.
• Serve as senior escalation point for complex issues and eliminate root causes.
• Coach front-line analysts and manage SLAs.

Responsibilities:

• Build AI agents and automations for routine requests.
• Manage hardware inventory and user lifecycle automation.
• Keep knowledge base and runbooks accurate.
• Paid parental leave and 401(k) matching.
• Flexible PTO and remote-first culture.

Life360

Life360 is a mobile app and tracking device company focused on keeping families connected and safe. It has over 500 remote-first employees and serves over 100 million monthly active users.