Senior End-User IT Support Specialist

Cayuse Holdings; Mobile (AL); On-site; USD 20,498 - 34,274; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Savings Plan with matching

Paid Time Off

Job summary

Cayuse Holdings is hiring a Computer User Specialist in Mobile, Alabama, to deliver technical support for PCs and servers. This role requires advanced troubleshooting and the ability to collaborate effectively with internal teams to enhance user experience and resolve issues.

Applicants must possess at least six years of technical support experience, an Associate's degree, and relevant IT certifications. Competitive benefits include medical insurance, paid time off, and a 401(k) plan.

Qualifications

• Minimum 6 years in technical support or IT field.
• Current DoD 8570 IA Baseline Certification at IAT Level I.
• Experience supporting Windows 10 and Microsoft Office.

Responsibilities

• Provide technical support for PC and server applications.
• Install and configure desktop and laptop systems.
• Troubleshoot and resolve hardware and software issues.

Skills

Analytical skills

Verbal and written communication

Coordination with IT

Independence on tasks

Teamwork

Microsoft and Adobe proficiency

Education

Associate’s degree in a related discipline

Tools

Remedy or similar ITSM tools

Windows 10

Microsoft Office 2013 or later

Job description

Cayuse Holdings is hiring a Computer User Specialist in Mobile, Alabama, to deliver technical support for PCs and servers. This role requires advanced troubleshooting and the ability to collaborate effectively with internal teams to enhance user experience and resolve issues.

Applicants must possess at least six years of technical support experience, an Associate's degree, and relevant IT certifications. Competitive benefits include medical insurance, paid time off, and a 401(k) plan.