Senior End-User IT Support Engineer – Identities & Automation

Commify; Chattanooga (TN); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Company bonus

Wellbeing support

Mental Health First Aider program

Giving back days

Learning & development

Total Rewards

Job summary

Commify in Chattanooga, TN, is seeking a Senior End User Support Engineer to provide high-level IT support, resolve complex incidents and mentor junior staff. The role emphasizes end-user devices, hybrid identity, and cloud transitions.

You will own vulnerability management, automate tasks with Intune, and coordinate with teams on tool migrations and onboarding/offboarding. The position offers hybrid work, strong learning opportunities, and a friendly environment.

Qualifications

• Senior IT support or systems administration experience.
• Excellent communication and customer service skills.
• Expert-level knowledge of Windows and macOS operating systems, including builds, imaging, and deployments.
• Experience managing hybrid identity environments with Entra ID and Active Directory, supporting cloud transition.
• Hands-on experience with MDM platforms, specifically Microsoft Intune.
• Proficiency with ticketing and documentation tools (Jira/Confluence).
• Scripting ability (PowerShell).
• Ambition to move into management roles.
• Experience with inter-office networking and VoIP.
• Vendor management and procurement experience.

Responsibilities

• Providing excellent service as the final escalation point for technical issues across core platforms including Windows, macOS, Google Workspace, Slack, and Entra ID.
• Leading end-user device vulnerability management, patching, auditing, and adherence to best practices.
• Identifying automation opportunities within Microsoft Intune to reduce manual workload and speed responses.
• Mentoring junior team members and deputising for the Team Leader when required.
• Managing end-to-end hardware and software support escalations in the ticketing system.
• Contributing to integration projects, including migration and consolidation of internal tools and back-office systems.
• Overseeing employee onboarding/offboarding workflows and asset tracking.

Skills

Windows

macOS

Entra ID

Active Directory

MDM (Intune)

Jira/Confluence

PowerShell

Automation

Vendor management

Networking/VoIP

Tools

Jira

Confluence

Microsoft Intune

Job description

Commify in Chattanooga, TN, is seeking a Senior End User Support Engineer to provide high-level IT support, resolve complex incidents and mentor junior staff. The role emphasizes end-user devices, hybrid identity, and cloud transitions.

You will own vulnerability management, automate tasks with Intune, and coordinate with teams on tool migrations and onboarding/offboarding. The position offers hybrid work, strong learning opportunities, and a friendly environment.