Senior Encompass Trainer, Client Education Services

Intercontinental Exchange Holdings, Inc.; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Intercontinental Exchange, Inc. in Atlanta seeks a Senior Trainer within ICE Mortgage Technology to deliver product training to clients, partners, and employees.

The role focuses on Encompass administrator courses, staying current on new features, and creating hands-on training materials. You will design curricula, script scenarios, and produce videos and eLearning content, while mentoring teammates and driving program improvements.

Qualifications

• Encompass administration experience required; 3+ years preferred
• Mortgage banking or banking experience or closely related financial services experience required
• Ability to solve problems independently and prioritize workload
• Growth mindset with emphasis on strategy and customer experience
• Excellent client management skills
• Experience training on the Encompass platform preferred
• Ability to travel within the US up to 10% of the time

Responsibilities

• Provide virtual training of ICE Mortgage Technology platform products (onsite delivery may be necessary from time to time)
• Validate the participant’s comprehension of the material delivered and provide follow-up communication
• Design and develop training curriculum
• Write scenario and exercise scripts for real world demonstrations of concepts
• Write scripts and record audio for videos and eLearning modules
• Maintain current expertise and knowledge of the mortgage industry and all ICE Mortgage Technology products at an advanced level
• Ensure adoption of ICE Mortgage Technology platform and services through effective training programs
• Drive continuous improvement of training programs
• Identify issues or processes in need of improvement and collaborate with leadership to implement solutions
• Mentor team members on delivery best practices
• Develop and drive special projects based on best practices

Skills

Encompass administration experience

Mortgage banking experience

Problem solving

Growth mindset

Client management skills

Travel up to 10% of time

Education

Bachelor’s degree or equivalent experience

Tools

Visual Basic

.NET

JavaScript

Job description

Overview

Job Purpose

The Client Education Services, Senior Trainer, delivers product training to ICE Mortgage Technology clients, partners, and employees. The Senior Trainer is responsible for training the Encompass administrator courses and staying current on all the new Encompass administration features. Additionally, the Senior Trainer will have to learn new administration software within the ICE platform and then create and deliver the software training while achieving high levels of participant satisfaction. This will be a key role in ensuring that Encompass administrators have the background and knowledge to maintain optimal Encompass configurations.

Responsibilities

• Provide virtual training of ICE Mortgage Technology platform products (onsite delivery may be necessary from time to time)
• Validate the participant’s comprehension of the material delivered and provide any follow-up communication
• Design and develop training curriculum
• Write scenario and exercise scripts for real world demonstration of concepts
• Write scripts and record audio for videos and eLearning modules
• Maintain current expertise and knowledge of the mortgage industry and all ICE Mortgage Technology products with an advanced level of understanding
• Ensure adoption of ICE Mortgage Technology platform and services through efficient training programs
• Drive continuous improvement of training programs
• Identify issues or processes in need of improvement and work with leadership to develop solutions
• Manage and execute solutions to complex, ambiguous problems to meet functional objectives
• Assist team members in overall understanding of the ICE Mortgage Technology platform capabilities
• Mentor team members on delivery best practices
• Develop and drive special projects based on best practices

Knowledge and Experience

• Encompass administration experience required; 3+ years preferred
• Mortgage banking or banking experience or closely related financial services experience required
• Ability to solve problems independently and prioritize one’s own workload
• Proven ability to have a growth mindset with emphasis on strategy and optimal customer experience
• Excellent client management skills
• Experience with at least one core programming language preferred (such as Visual Basic, .NET, or JavaScript)
• Bachelor’s degree from an accredited institution or equivalent experience
• Experience training on the Encompass platform preferred
• Ability to travel within the US up to 10% of the time

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.