Senior Encompass Trainer | Curriculum Innovator

Intercontinental Exchange Holdings, Inc.; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Intercontinental Exchange, Inc. in Atlanta seeks a Senior Trainer within ICE Mortgage Technology to deliver product training to clients, partners, and employees.

The role focuses on Encompass administrator courses, staying current on new features, and creating hands-on training materials. You will design curricula, script scenarios, and produce videos and eLearning content, while mentoring teammates and driving program improvements.

Qualifications

• Encompass administration experience required; 3+ years preferred
• Mortgage banking or banking experience or closely related financial services experience required
• Ability to solve problems independently and prioritize workload
• Growth mindset with emphasis on strategy and customer experience
• Excellent client management skills
• Experience training on the Encompass platform preferred
• Ability to travel within the US up to 10% of the time

Responsibilities

• Provide virtual training of ICE Mortgage Technology platform products (onsite delivery may be necessary from time to time)
• Validate the participant’s comprehension of the material delivered and provide follow-up communication
• Design and develop training curriculum
• Write scenario and exercise scripts for real world demonstrations of concepts
• Write scripts and record audio for videos and eLearning modules
• Maintain current expertise and knowledge of the mortgage industry and all ICE Mortgage Technology products at an advanced level
• Ensure adoption of ICE Mortgage Technology platform and services through effective training programs
• Drive continuous improvement of training programs
• Identify issues or processes in need of improvement and collaborate with leadership to implement solutions
• Mentor team members on delivery best practices
• Develop and drive special projects based on best practices

Skills

Encompass administration experience

Mortgage banking experience

Problem solving

Growth mindset

Client management skills

Travel up to 10% of time

Education

Bachelor’s degree or equivalent experience

Tools

Visual Basic

.NET

JavaScript

Job description

Intercontinental Exchange, Inc. in Atlanta seeks a Senior Trainer within ICE Mortgage Technology to deliver product training to clients, partners, and employees.

The role focuses on Encompass administrator courses, staying current on new features, and creating hands-on training materials. You will design curricula, script scenarios, and produce videos and eLearning content, while mentoring teammates and driving program improvements.