Senior Employee Relations Manager - Investigations

EngineersOfAI; San Francisco (CA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Adyen is seeking a Senior Employee Relations Manager to lead neutral, timely investigations and advise leadership and the People Team, applying expertise in investigations, legal guidelines, and HR best practices. You will own projects improving ER processes and contribute to policy updates in a diverse, global tech environment.

You will be an individual contributor reporting to the Head of Employment Legal and Employee Relations, with in-office presence required at least 3 days a week and up to

Qualifications

• 10+ years of experience in Employee Relations or Employment Legal, with investigations focus.
• Deep knowledge of NA employment law and regulations.
• Excellent communication and handling of confidential information.

Responsibilities

• Lead and manage internal investigations with end-to-end case lifecycle.
• Advise leadership and People Team on legal and policy implications.
• Develop ER projects and improve investigation processes and tooling.
• Deliver training for managers and employees on respectful conduct and resolution.

Skills

Investigations

Employment Law

North America Law

Confidentiality

Communication

Job description

Overview

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

About the job

As a Senior Employee Relations Manager, you will be responsible for leading and managing neutral, timely, and thorough investigations to ensure a respectful and safe workplace. You\'ll act as a trusted advisor to leadership and the People Team, using your expertise in investigations, legal guidelines, and HR best practices. You will lead and contribute to projects which positively impact the workplace. Your work will directly support our commitment to maintaining a positive and inclusive culture for all employees. This is an individual contributor role that reports to the Head of Employment Legal and Employee Relations.

You will be required to work from Adyen’s office at least 3 days per week with at least 1 in-office day being a Monday or Friday.

What you'll do

• Help to further build out our investigation function at Adyen.
• Lead and manage all aspects of internal investigations under the direction of NA Employment Counsel. Your responsibilities will cover the full lifecycle of an investigation:
• Intakes and interviews
• Collecting and weighing evidence
• Conducting forensic evidence searches
• Making credibility determinations
• Reaching factual findings according to the relevant evidentiary standard
• Analyzing factual findings against internal policies
• Determining whether policies have been violated
• Debriefing internal stakeholders and leadership regarding investigation conclusions
• Thorough case documentation and record keeping

• Develop key Employee Relations and Employment Legal projects, such as improving investigation processes, implementing new ER-focused technologies
• Reviewing and recommending existing policy updates
• Occasional legal research regarding employment legal issues
• Design and deliver training programs for managers and employees on topics like respectful workplace conduct, ethical behavior, and effective complaint resolution
• Coaching HR Business Partners on employee relations matters and best practices
• Analyzing data with an eye towards prevention, identifying trends, and recommending initiatives
• Up to 15% travel may be required

What you bring

• 10+ years of experience in an Employee Relations or Employment Legal role with a primary focus on conducting workplace investigations
• Deep knowledge of employment law and regulations across North America
• Excellent communication skills with the ability to handle confidential information with the utmost discretion

Strongly preferred

• Experience in a global or high-growth tech company
• Employment Legal practice experience
• Law license in at least one US state
• AWI-CH

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.