Senior Employee Relations Manager - Investigations

EngineersOfAI; New York (NY); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

No perks listed

Job summary

Adyen is seeking a Senior Employee Relations Manager to lead investigations and advise leadership on employment law in North America. This role reports to the Head of Employment Legal and Employee Relations and focuses on improving processes, policy updates, and training for managers.

You will conduct intake interviews, collect evidence, determine credibility, document findings, and ensure policy compliance. Travel up to 15% may be required.

Qualifications

• 10+ years of experience in an Employee Relations or Employment Legal role.
• Deep knowledge of employment law and regulations across North America.
• Excellent communication skills with handling confidential information.

Responsibilities

• Lead and manage internal investigations from intake to conclusion.
• Conduct intakes and interviews, weigh evidence, and assess credibility.
• Draft factual findings and recommendations aligned with policies and law.
• Provide debriefings to leadership and maintain thorough documentation.
• Develop ER and Employment Legal initiatives, improve processes, and policy updates.
• Deliver training for managers and staff on respectful conduct and complaint resolution.
• Support HR Partners with employee relations matters and trend analysis.
• Travel up to 15% as needed for business requirements.

Skills

Investigations

Employment law

North America

Communication

Education

Juris Doctor (JD)

Job description

Overview

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

About the job

As a Senior Employee Relations Manager, you will be responsible for leading and managing neutral, timely, and thorough investigations to ensure a respectful and safe workplace. You\'ll act as a trusted advisor to leadership and the People Team, using your expertise in investigations, legal guidelines, and HR best practices. You will lead and contribute to projects which positively impact the workplace. Your work will directly support our commitment to maintaining a positive and inclusive culture for all employees. This is an individual contributor role that reports to the Head of Employment Legal and Employee Relations.

You will be required to work from Adyen’s office at least 3 days per week with at least 1 in-office day being a Monday or Friday.

What you'll do

• Help to further build out our investigation function at Adyen.
• Lead and manage all aspects of internal investigations under the direction of NA Employment Counsel. Your responsibilities will cover the full lifecycle of an investigation:
• Intakes and interviews
• Collecting and weighing evidence
• Conducting forensic evidence searches
• Making credibility determinations
• Reaching factual findings according to the relevant evidentiary standard
• Analyzing factual findings against internal policies
• Determining whether policies have been violated
• Debriefing internal stakeholders and leadership regarding investigation conclusions
• Thorough case documentation and record keeping

• Develop key Employee Relations and Employment Legal projects, such as improving investigation processes, implementing new ER-focused technologies
• Reviewing and recommending existing policy updates
• Occasional legal research regarding employment legal issues
• Design and deliver training programs for managers and employees on topics like respectful workplace conduct, ethical behavior, and effective complaint resolution
• Coaching HR Business Partners on employee relations matters and best practices
• Analyzing data with an eye towards prevention, identifying trends, and recommending initiatives
• Up to 15% travel may be required

What you bring

• 10+ years of experience in an Employee Relations or Employment Legal role with a primary focus on conducting workplace investigations
• Deep knowledge of employment law and regulations across North America
• Excellent communication skills with the ability to handle confidential information with the utmost discretion

Strongly preferred

• Experience in a global or high-growth tech company
• Employment Legal practice experience
• Law license in at least one US state
• AWI-CH

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.