Senior Employee Relations Manager

Jobtailor; San Jose (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor is seeking a senior investigator to lead impartial investigations into workplace issues in a fast-paced environment. You will manage a sensitive caseload, design investigation plans, conduct interviews, analyze evidence, and document findings.

You will ensure compliance with federal, state, and local employment laws, provide guidance to HR and leadership, and collaborate with Legal and Ethics & Compliance teams to mitigate risk and resolve issues promptly.

Qualifications

• 8+ years of experience conducting in-depth interviews and investigations.

Responsibilities

• Lead impartial investigations into harassment, discrimination, policy violations, and workplace issues.

Skills

In-depth interviewing

Employment law knowledge

Empathy and discretion

Critical assessment

Effective communication

Mediation and dispute resolution

Education

Bachelor's degree (related field)

Tools

Case Management Systems

Data analysis

Job description

Lead impartial, fact-based investigations into allegations of harassment, discrimination, policy violations, and other workplace issues
Manage a caseload of sensitive issues and resolve investigations in a timely manner
Design and execute investigative plans, conduct interviews, analyze evidence, and document findings in investigation reports
Ensure investigations and employee relations matters comply with employment laws, regulations, and company policies
Provide guidance and coaching to HR business partners, managers, and leadership on complex employee relations issues, risk mitigation, and corrective actions
Use case management systems to track and analyze investigation data, identify recurring issues, and recommend proactive mitigation strategies
Partner with Legal, HR, and Ethics & Compliance teams on escalated risks and consistent handling of sensitive matters
Analyze workforce data and feedback to identify trends and opportunities for early issue resolution and improvements in organizational health

Requirements

• 8+ years of demonstrated ability to conduct in-depth interviews, gather evidence, and make objective findings
• Strong understanding of federal, state, and local employment laws and regulations
• High levels of empathy, discretion, and emotional intelligence
• Ability to critically assess complex situations, synthesize information, and develop effective and timely solutions
• Excellent written and verbal communication skills
• Proficiency in mediating disputes and finding equitable resolutions
• Prior HR experience preferred
• Bachelor's degree in a related field preferred

Core Competencies

Demonstrates expertise in conducting impartial investigations into workplace issues, ensuring compliance with employment laws and regulations while providing guidance on employee relations. Proficient in analyzing data to identify trends and recommend proactive strategies for organizational improvement.

Highest-signal resume keywords

• Investigative Plan Design
• Employment Law Compliance
• In-Depth Interviewing
• Conflict Resolution
• Data Analysis

Hard Skills

• Investigative Reporting
• Evidence Analysis
• Case Management Systems
• Workforce Data Analysis
• Policy Violation Investigation

Soft Skills

• Empathy
• Emotional Intelligence
• Discretion
• Critical Assessment
• Communication

Industry Keywords

• Harassment Investigation
• Discrimination Investigation
• Employee Relations
• Risk Mitigation
• Corrective Actions