Employee Relations Specialist

Jobtailor; Connecticut; On-site; USD 70,000 - 110,000; Full time

Job summary

Jobtailor is seeking an Employee Relations Specialist to deliver high-quality ER solutions, coach managers, and ensure fair policy application across business lines. The role requires handling investigations, regulatory issues, and employee counsel across multiple levels.

You will collaborate with HR Centers of Excellence, interpret the handbook, and support exit interviews while staying current on wage and regulatory developments.

Qualifications

• Bachelor’s degree in related field (HR, Business Admin, Communications) and 3+ years HR experience OR 5 years progressive work experience in lieu of degree.
• Working knowledge of common department software and tech.
• Familiarity with Word, Excel, Access, PowerPoint and email products.
• Previous internal investigations experience.
• Strong interpersonal skills across management and staff.
• Proven customer service experience.
• Ability to defuse irate callers with courtesy and professionalism.
• Excellent verbal and written communication skills.
• Strong consulting, influencing, and presentation skills.
• Extensive knowledge of employment law and regulations.
• Demonstrated HR practices knowledge.

Responsibilities

• Deliver high quality employee relations solutions to assigned lines of business and/or geographic areas.
• Resolve employee and regulatory complaints and participate in investigations.
• Coach managers and employees to resolve workplace issues.
• Ensure uniform and equitable application of policies and procedures.
• Consult with leaders, managers, and employees on work-environment issues.
• Apply mediation and incident management skills in organizational settings.
• Analyze employee relations matters and recommend appropriate actions.
• Administer performance expectations and corrective action policies under supervision.
• Determine when termination is appropriate and oversee the process.
• Prepare documentation and enter information into systems.
• Interpret and counsel on the employee handbook.
• Participate in EEOC, HR and wage/hour complaints and regulatory meetings.
• Counsel on conduct, disputes, finances, illness or disability and performance issues.
• Consult on affirmative action and EEO policies and practices.
• Conduct trainings on employee relations, policies, legal issues, and performance management.
• Collaborate with HR Centers of Excellence.
• Support and analyze the exit interview process.
• Respond to policy inquiries and report issues to Corporate Employee Relations.
• Provide presentations on legal issues and government regulations.
• Keep informed on wages, benefits, recruitment, and equal opportunity developments.
• Complete other related duties as assigned.

Skills

Employee relations

Conflict resolution

Communication

Interpersonal skills

Presentation skills

Customer service

Empathy

Professionalism

Regulatory compliance

Employment law knowledge

Education

Bachelor’s degree

5+ years HR experience

Tools

Word

Excel

Access

PowerPoint

Email tools

Job description

• Deliver high quality employee relations solutions to assigned lines of business and/or geographic territories
• Resolve employee and regulatory complaints and participate in investigations
• Coach managers and employees to resolve workplace issues
• Ensure uniform and equitable application of organization policies and procedures
• Consult with leaders, managers, and employees on work-environment issues
• Apply mediation, critical incident management, and organization intervention skills
• Analyze employee relations matters and recommend appropriate employment actions
• Administer performance expectations and corrective action policies under supervision
• Determine when termination is appropriate and oversee the termination process under supervision
• Prepare documentation and enter information into applicable systems
• Interpret and counsel on the employee handbook
• Participate in EEOC, Human Rights, and Wage and Hour complaints, hearings, and regulatory meetings
• Counsel employees on conduct, disputes, financial problems, illness or disability, and performance issues
• Consult on Affiantative Action and EEO policies and practices
• Conduct presentations and training on employee relations, policies, legal issues, and performance management
• Collaborate with HR Centers of Excellence
• Support and analyze the exit interview process
• Respond to personnel policy and procedure inquiries
• Report policy issues to Corporate Employee Relations
• Provide presentations on legal issues and government regulations
• Keep informed on developments in wages and salaries, benefits, recruitment, and equal opportunity
• Complete other related duties as assigned

Requirements

• Bachelor’s degree in related field (Human Resources, Business Administration, Communications) and 3 or more years’ HR-related experience OR in lieu of degree, 5 years’ relevant progressive work experience
• Working knowledge of technology and software utilized by department
• Familiarity with Word, Excel, Access, PowerPoint and email product
• Previous (internal) investigations experience
• Strong interpersonal skills with the ability to interact and communicate with all levels of management and employees
• Proven experience in a customer service environment
• Ability to defuse irate or emotional callers and demonstrate courtesy, helpfulness, professionalism, empathy, and politeness
• Excellent verbal and written communication skills
• Strong consulting, influencing, and presentation skills
• Extensive knowledge of employment law and regulations
• Demonstrated knowledge of HR practices and principles

Core Competencies

Demonstrates expertise in employee relations, including conflict resolution, regulatory compliance, and performance management. Proficient in applying HR practices, employment law, and effective communication strategies to foster a positive work environment.

Highest-signal resume keywords

• Employee Relations Solutions
• Employment Law Knowledge
• Conflict Resolution Skills
• Presentation Skills
• HR Practices and Principles

Hard Skills

• Employee Handbook Interpretation
• Performance Management
• Corrective Action Policies
• Investigations Experience
• Mediation Skills
• Critical Incident Management
• Affiantative Action Consulting
• EEOC Complaint Handling
• Documentation Preparation
• Exit Interview Analysis

Soft Skills

• Interpersonal Skills
• Communication Skills
• Customer Service Orientation
• Empathy
• Professionalism

Industry Keywords

• Human Resources
• Employee Relations
• Regulatory Compliance
• Workplace Issues
• Equal Opportunity

Tools & Technologies

• Word
• Excel
• Access
• PowerPoint
• Email Products