Employee Relations Consultant

Jobtailor; Wilmington (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

Jobtailor in Wilmington, MA is seeking an experienced Employee Relations professional to manage complex Tier 2 employment matters and advise managers and staff on employee relations issues.

The role includes leading workplace investigations, drafting investigation documents, and partnering with legal counsel on employment-related matters, while delivering trainings on FMLA and ADA. Ideal candidates have 3+ years in HR and 1–2 years in Employee Relations.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 3+ years of experience in Human Resources required.
• 1–2 years of experience in Employee Relations required.
• HR Certification preferred.

Responsibilities

• Manage and advise on multifaceted complex (Tier 2) employment matters.
• Advise field managers, employees, and internal team members on employee relations issues.
• Lead complex workplace investigations involving harassment, discrimination, and other high-risk issues.
• Consult on matters requiring in-depth review, investigation, and/or consultation.
• Draft investigation-related documents and track cases using the designated case management tool.
• Identify and report employee relations issues and trends.
• Consult on complex absence management and ADA cases.
• Partner with legal counsel on employment-related agency charges or legal matters.
• Conduct presentations and training for field managers on topics including FMLA and ADA.
• Lead proactive employee relations initiatives, including C.A.R.E.
• Communicate with all levels of the organization, including executive leadership.
• Serve as a role model, ambassador, and teacher of company values, vision, and standards of conduct.
• Identify and mitigate risk by proposing strategies for resolving employment matters.
• Recommend and assist with writing and communicating HR policies and procedures.

Skills

Employee relations management

Workplace investigations

HR policy development

FMLA knowledge

ADA knowledge

Education

Bachelor's degree in HR/Business or related field

HR Certification

Tools

Case Management Tool

Job description

• Manage and advise on multifaceted complex (Tier 2) employment matters
• Advise field managers, employees, and internal team members on employee relations issues
• Lead complex workplace investigations involving harassment, discrimination, and other high-risk issues
• Consult on matters requiring in-depth review, investigation, and/or consultation
• Draft investigation-related documents and track cases using the designated case management tool
• Identify and report employee relations issues and trends
• Consult on complex absence management and ADA cases
• Partner with legal counsel on employment-related agency charges or legal matters
• Conduct presentations and training for field managers on topics including FMLA and ADA
• Lead proactive employee relations initiatives, including C.A.R.E.
• Communicate with all levels of the organization, including executive leadership
• Serve as a role model, ambassador, and teacher of company values, vision, and standards of conduct
• Identify and mitigate risk by proposing strategies for resolving employment matters
• Recommend and assist with writing and communicating HR policies and procedures

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 3+ years of experience in Human Resources required
• 1–2 years of experience in Employee Relations required
• HR Certification preferred

Core Competencies

Demonstrates expertise in managing complex employee relations issues, conducting workplace investigations, and advising on HR policies. Proficient in communication and training for diverse organizational levels, with a focus on compliance and risk mitigation.

Highest-signal resume keywords

• Employee Relations Management
• Workplace Investigations
• HR Policy Development
• FMLA and ADA Training
• Risk Mitigation Strategies

Hard Skills

• Case Management
• Investigation Documentation
• Complex Absence Management
• ADA Consultation
• Employee Relations Analysis

Soft Skills

• Communication
• Leadership
• Advisory Skills
• Training and Development
• Problem-Solving

Certifications & Qualifications

• HR Certification

Industry Keywords

• Human Resources
• Employee Relations
• Workplace Harassment
• Discrimination
• FMLA
• ADA

Tools & Technologies

• Case Management Tool