Human Resources Generalist

Aquent; Houston (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Aquent in Houston, TX is seeking an experienced Human Resources professional to serve as a trusted advisor on employee relations, investigations, and workplace compliance. You will lead confidential inquiries, guide leaders through corrective action, and help build a fair, respectful culture across a diverse workforce.

This hybrid role requires a Bachelor’s degree and 3–5 years of HR experience with a focus on investigations and employment law.

Qualifications

• Bachelor’s degree in HR, business administration, psychology or related field.
• 3–5 years HR experience with emphasis on employee relations, investigations or compliance.
• Experience conducting workplace investigations and preparing findings.
• In-depth knowledge of employment laws and regulations.
• Strong conflict resolution, interviewing and problem‑solving skills.
• Discretion handling confidential information and strong communication.

Responsibilities

• Serve as the primary HR contact for employee relations and policy interpretation.
• Collaborate with management to address performance, attendance, and conflicts.
• Provide consultation on corrective action and disciplinary processes.
• Conduct impartial investigations into policy violations and complaints.
• Prepare investigation reports and executive summaries with recommendations.
• Maintain confidential case files and track trends in ER metrics.
• Partner with Legal, Compliance, Security and Labor Relations as needed.

Skills

Conflict resolution

Interviewing

Problem solving

Communication skills

Analytical thinking

Microsoft Office

HRIS systems

Education

Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field

Tools

Microsoft Office Suite

HRIS systems

Job description

Hybrid on site in Houston, TX

Are you a seasoned Human Resources professional passionate about creating an exceptional employee experience and ensuring a fair, compliant workplace? We are seeking a dynamic and empathetic individual to step into a pivotal role, serving as a trusted advisor to leaders and employees alike. In this position, you will be at the forefront of shaping workplace culture, resolving complex issues, and driving positive change, directly impacting the well‑being and productivity of a diverse workforce. Your expertise will be crucial in navigating sensitive situations, upholding ethical standards, and fostering an environment where every voice is heard and valued, contributing significantly to the organization’s stability and growth.

What You Will Do

• Serve as the primary HR contact for employee relations matters, offering guidance on workplace concerns, complaints, policy interpretation, and employee conduct issues.
• Collaborate with management to effectively address performance concerns, attendance issues, and workplace conflicts.
• Provide expert consultation to leaders on corrective action, performance improvement plans, and disciplinary processes.
• Facilitate conflict resolution and mediation efforts to foster positive working relationships and effective team dynamics.
• Monitor trends in employee relations issues and proactively recommend solutions to enhance employee engagement and workplace culture.
• Conduct prompt, thorough, and impartial investigations into allegations of policy violations, workplace misconduct, harassment, discrimination, retaliation, ethics concerns, and other employee complaints.
• Gather and analyze information through interviews, document reviews, and evidence collection.
• Prepare detailed investigation reports, findings, recommendations, and executive summaries.
• Maintain confidential case documentation and investigation records with utmost discretion.
• Partner with Legal, Compliance, Security, and Labor Relations as appropriate during sensitive or complex investigations.
• Ensure investigations are conducted consistently and in compliance with applicable laws, regulations, and company policies.
• Ensure adherence to federal, state, and local employment laws and company policies.
• Identify potential employee relations risks and recommend appropriate mitigation strategies.
• Support workplace accommodations, leave administration, and other employment processes as needed.
• Assist with responses to regulatory agency inquiries and employment-related complaints.
• Coach leaders on employee relations best practices, workplace communication, documentation standards, and performance management.
• Provide recommendations regarding employee actions while ensuring consistency and fairness across the organization.
• Support organizational changes, workforce transitions, and change management initiatives from an employee relations perspective.
• Develop and deliver training related to workplace expectations, respectful workplace practices, investigations, and employment policies.
• Maintain accurate and confidential employee relations case files.
• Track and report employee relations metrics, trends, and case outcomes.
• Prepare summaries and reports for HR leadership regarding workplace concerns and investigation activity.

Must-Have Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
• Minimum 3-5 years of Human Resources experience with a significant focus on employee relations, investigations, or workplace compliance.
• Demonstrated experience conducting workplace investigations and preparing comprehensive investigation findings.
• In-depth knowledge of employment laws and regulations.
• Strong conflict resolution, interviewing, and problem‑solving skills.
• Exceptional written and verbal communication skills.
• Proven ability to manage sensitive and confidential information with discretion.
• Strong analytical and critical‑thinking capabilities.
• Proficiency in Microsoft Office Suite and HRIS systems.

Nice-to-Have Qualifications

• Professional HR certification (PHR, SPHR, SHRM‑CP, or SHRM‑SCP).
• Experience supporting a complex, multi‑location workforce.
• Experience partnering with Legal and Labor Relations functions.
• Completion of workplace investigation training or certification.
• Experience in a highly regulated industry.

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