Employee Relations Investigation Generalist

Jobtailor; Missouri; Hybrid; USD 75,000 - 110,000; Full time

Job summary

Jobtailor is seeking an experienced Employee Relations Investigator to conduct impartial investigations, manage ER cases, and provide guidance to employees and leaders. The role requires thorough fact-finding, evidence review, and clear reporting across HR stakeholders.

You will maintain rigorous AIMS records, escalate high-risk concerns, and contribute to Global ER initiatives while working in a hybrid setup. Strong communication and judgment are essential for fair, consistent outcomes.

Qualifications

• Experience in employee relations, workplace investigations or HR case management.
• Structured fact-finding, interviews, and evidence review experience.
• Ability to determine when coaching, inquiry, formal investigation, or escalation is needed.
• Strong written and verbal communication skills with clear documentation.
• Ability to manage multiple cases with confidentiality and rigor.
• Good judgment in sensitive employee situations.
• Ability to collaborate across HR, Policy, Legal, Labor Relations, and business stakeholders.
• Strong project management skills: organizing ideas, priorities, tasks, deadlines.
• No GM immigration sponsorship available now or in future.
• Must work under remote/hybrid arrangement; some locations require in-person attendance (within 50 miles of Austin, Detroit, Warren, or Mountain View).

Responsibilities

• Conduct impartial investigations from intake to closure.
• Own foundational Employee Relations matters requiring judgment and structured framing.
• Assess concerns and determine ownership, advisory handling, inquiry, or escalation.
• Conduct lower-severity investigations from intake through closure.
• Perform fact-finding, interviews, evidence review, findings, and case reports.
• Partner with HR and stakeholders to ensure timely, fair outcomes.
• Maintain complete AIMS records with case details and status updates.
• Escalate discrimination, harassment, retaliation, or high-risk matters.
• Apply standardized templates and escalation logic within ERI model.
• Support Global Employee Relations projects with project management and admin support.

Skills

Employee Relations Experience

Workplace Investigations

Fact-Finding & Evidence Review

Written & Verbal Communication

Project Management Skills

Tools

AIMS Records Management

Job description

• Conduct impartial, fact-based investigations into employee concerns and policy matters
• Own foundational Employee Relations matters requiring ER judgment, employee or leader guidance, and structured issue framing
• Assess incoming concerns and determine appropriate ownership, including advisory handling, inquiry, formal investigation, or escalation
• Conduct lower-severity, entry-level, and routine investigations from intake through closure
• Perform fact-finding, interviews, evidence review, findings, documented recommendations, and case summaries or reports
• Partner with HR and other stakeholders to support timely, fair, and consistent outcomes
• Maintain complete and accurate AIMS records, including case details, participants, documentation, and status updates
• Escalate matters involving discrimination, harassment, retaliation, threats or violence, repeat or pattern concerns, cross-site impact, senior leaders, HR involvement, or elevated legal, reputational, or specialty-team risk
• Apply common templates, documentation standards, and escalation logic within the centralized ERI operating model
• Contribute to Global Employee Relations projects and initiatives through project management and administrative support

Requirements

• Experience in employee relations, workplace investigations, HR case management, labor or employee issue resolution, or a related discipline
• Experience conducting structured fact-finding, interviews, and evidence review
• Ability to assess when a matter requires coaching, inquiry, formal investigation, or escalation
• Strong written and verbal communication skills, including clear, fact-based documentation
• Ability to manage multiple cases while maintaining documentation rigor and confidentiality
• Sound judgment in sensitive employee situations
• Ability to work across HR, Policy, Legal, Labor Relations, and business stakeholders
• Strong project management skills, including organizing ideas and priorities, completing tasks, and meeting deadlines
• No GM immigration sponsorship is available now or in the future
• Must be able to work under the stated remote/hybrid arrangement; candidates within 50 miles of Austin, Detroit, Warren, or Mountain View must report to that location at least three times per week

Core Competencies

Demonstrates expertise in Employee Relations, conducting impartial investigations, and managing HR case management processes. Proficient in fact-finding, documentation, and collaboration with stakeholders to ensure fair outcomes.

Highest-signal resume keywords

• Employee Relations Experience
• Workplace Investigations
• Fact-Finding and Evidence Review
• Strong Written and Verbal Communication
• Project Management Skills

ATS Optimization Keywords

Hard Skills

• Structured Fact-Finding
• Case Management
• Evidence Review
• Documentation Standards
• Issue Resolution

Soft Skills

• Sound Judgment
• Confidentiality
• Organizational Skills
• Communication Skills

Industry Keywords

• HR
• Labor Relations
• Employee Concerns
• Policy Matters
• Discrimination
• Harassment
• Retaliation

Tools & Technologies

• AIMS Records Management