Senior Employee Relations Investigator

Universal Orlando Resort; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Universal Orlando Resort is seeking a skilled Employee Relations Investigator to serve as a neutral party and coordinate investigations of concerns involving unfair treatment, discrimination, harassment, and retaliation for Team Members and managers within Universal Destinations and Experiences (UDX).

The role emphasizes confidentiality, collaboration with Legal, HR Partners, and NBCUniversal Legal, and the ability to analyze trends for work environment assessments and recommend resolutions.

Qualifications

• Bachelor's degree in Human Resources Management, Labor Relations, or Business Administration.
• Progressive Employee Relations experience with investigations required.
• Experience with labor unions is preferred.

Responsibilities

• Conduct, coordinate, and handle internal investigations of sensitive employment-related complaints to ensure fair resolution.
• Review cases in the case management system and analyze data to provide trends to HR and Operations.
• Partner with Legal, HR Partners, and NBCU Fair Employment Practices on sensitive matters.
• Assess work environments and recommend solutions to resolve conflicts and address systemic concerns.
• Follow EHS responsibilities and adhere to UO policies while performing duties.

Skills

Written & oral communication

Analytical skills

Organizational skills

Collaborative teamwork

Conflict resolution

Leadership & project management

Education

Bachelor's degree in HRM, Labor Relations, or Business Admin

Job description

Universal Orlando Resort is seeking a skilled Employee Relations Investigator to serve as a neutral party and coordinate investigations of concerns involving unfair treatment, discrimination, harassment, and retaliation for Team Members and managers within Universal Destinations and Experiences (UDX).

The role emphasizes confidentiality, collaboration with Legal, HR Partners, and NBCUniversal Legal, and the ability to analyze trends for work environment assessments and recommend resolutions.