Generalist, Talent & Culture – Operations (HRBP)

Universal Orlando Resort; Orlando (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Universal Orlando Resort in Orlando, FL seeks an experienced HR professional to provide counsel and support to Supervisors, Managers and hourly Team Members, with a strong focus on positive employee relations. You will partner with Talent & Culture to drive reporting, communication, analysis, placement and training for assigned client groups.

This on-site role requires the ability to navigate high-volume HR operations, conduct investigations when needed, and advise leaders on policy

Qualifications

• Bachelor’s degree in Human Resources, Industrial Relations, Business Management, or related field.
• 2+ years HR experience in a large-scale, fast-paced environment.
• Experience with employee relations, investigations, and payroll questions.
• Strong communication and ability to coach Supervisors/Managers through sensitive issues.

Responsibilities

• Consult with managers regarding discipline and performance; investigate workplace situations.
• Support Team Members and guests to promote positive relations and address issues.
• Review performance discussions, counseling, and development plans with fairness and consistency.
• Assist with HR processes, projects, and communication across departments.

Skills

Communication skills

Organizational skills

Adaptability

HRIS familiarity

Data analysis

MS Excel

Employee relations

Coaching / consultation

Education

Bachelor’s degree in HR or related field

Tools

SAP

MS Office

Job description

JOB SUMMARY

Provides HR counsel and support to Supervisors/Managers and hourly Team Members, with heavy emphasis on maintaining positive employee relations. Supports the execution of Talent & Culture (T&C) activities related to reporting, communication, analysis, placement, and training for assigned client group(s). Serves as a liaison with other T&C departments including Talent Acquisition, Talent Development, Organizational Development, Payroll, Benefits, Team Member Services, Compensation and Open Door to manage and resolve issues as well as assist with T&C process coordination. Represents self as ‘face of T&C’ to Team Members in operational areas.

JOB SUMMARY

Provides HR counsel and support to Supervisors/Managers and hourly Team Members, with heavy emphasis on maintaining positive employee relations. Supports the execution of Talent & Culture (T&C) activities related to reporting, communication, analysis, placement, and training for assigned client group(s). Serves as a liaison with other T&C departments including Talent Acquisition, Talent Development, Organizational Development, Payroll, Benefits, Team Member Services, Compensation and Open Door to manage and resolve issues as well as assist with T&C process coordination. Represents self as ‘face of T&C’ to Team Members in operational areas.

On-Site Opportunity. Experienced HR professional with employee relataions/investigations experienced in a high-volume operational setting highly desired.

MAJOR RESPONSIBILITIES

• Consults with managers and supervisors regarding Team Member discipline and performance issues. Investigates workplace situations, including claims of harassment, discrimination, and policy violations. Supports decision making related to terminations and other forms of discipline. Ensures that corrective Team Member coaching and counseling are handled in a fair and consistent manner.
• Provides support to Team Members by interacting and communicating with guests and Team Members in the parks, visiting break rooms and Lead offices to promote positive relations and seek out potential issues.
• Supports the process involved in reviewing Performance Reviews, Team Member Counseling, and Performance plans. Ensures that any written communication directed to Team Members is legal, fair, consistent, in line with Universal Orlando’s values, and follows the progressive discipline policy. Provides input and drives dialogue regarding Team Member Reasonable Accommodation requests/decisions.
• Manages & monitors annual HR processes and special project initiatives and follows-up as needed. This includes but is not limited to: Wardrobe Home Care program, Open Door Plus Appeals, attending EIL, Town Hall events, TSAT meetings, HR Roundtable presentations, Peer Review preparation, Position Management reviews, work authorization expiration notifications, No Pay Report follow-up, Average Hours report, job descriptions, , talent review, staffing assistance for job fairs, and XTRAS initiatives.
• Attends a variety of special project, operational and HR staff meetings.
• Provides advice and consultation for front-line hourly Team Members regarding benefits, payroll questions, policy interpretations, and EAP issues. Provides direction for internal transfer and career path direction including on-boarding plans, Intern programs, seasonal supervisor offers, and related follow-up paperwork.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

QUALIFICATIONS

• Strong communication skills, both verbal and written.
• Solid organizational skills, ability to handle multiple priorities.
• Ability to flex & adapt in a fast-paced, constantly changing environment.
• Demonstrated ability to deliver high quality HR services.
• Ability to objectively coach Supervisors/Managers and Team Members through difficult and emotional issues.
• Ability to research and analyze various types of data and information.
• Independent, self-starter, requiring minimal day-to-day task supervision.
• Professional, confident demeanor.
• Base knowledge of company policies & practice.
• Thorough knowledge of MS Excel, Word and PowerPoint, experience with an HRIS (i.e., SAP) preferred.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION

• Bachelor’s degree in Human Resources, Industrial Relations, Business Management, or related field required.

EXPERIENCE

• 2+ years Human Resources experience in a large-scale fast paced HR environment preferred; or equivalent combination of education and experience.
• Working knowledge of employee relations, staffing and payroll required.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort.

Here you can.

Universal Orlando is an equal opportunity employer.

Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved.

EOE