Manager, Employee Relations – Open Door

Universal Orlando Resort; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Universal Orlando Resort is seeking a skilled Employee Relations Investigator to serve as a neutral party and coordinate investigations of concerns involving unfair treatment, discrimination, harassment, and retaliation for Team Members and managers within Universal Destinations and Experiences (UDX).

The role emphasizes confidentiality, collaboration with Legal, HR Partners, and NBCUniversal Legal, and the ability to analyze trends for work environment assessments and recommend resolutions.

Qualifications

• Bachelor's degree in Human Resources Management, Labor Relations, or Business Administration.
• Progressive Employee Relations experience with investigations required.
• Experience with labor unions is preferred.

Responsibilities

• Conduct, coordinate, and handle internal investigations of sensitive employment-related complaints to ensure fair resolution.
• Review cases in the case management system and analyze data to provide trends to HR and Operations.
• Partner with Legal, HR Partners, and NBCU Fair Employment Practices on sensitive matters.
• Assess work environments and recommend solutions to resolve conflicts and address systemic concerns.
• Follow EHS responsibilities and adhere to UO policies while performing duties.

Skills

Written & oral communication

Analytical skills

Organizational skills

Collaborative teamwork

Conflict resolution

Leadership & project management

Education

Bachelor's degree in HRM, Labor Relations, or Business Admin

Job description

JOB SUMMARY

Serves as a neutral party to investigate and facilitate the resolution of concerns of Team Members and managers within Universal Destinations and Experiences (UDX) involving allegations of unfair treatment, discrimination, harassment, and retaliation. Operates in a manner to preserve the confidentiality of those seeking services. Acts as a liaison to NBCUniversal Legal regarding such investigations. Evaluates trends and assists with work environment assessments. Provides recommendations for the resolution of investigations.

JOB SUMMARY

Serves as a neutral party to investigate and facilitate the resolution of concerns of Team Members and managers within Universal Destinations and Experiences (UDX) involving allegations of unfair treatment, discrimination, harassment, and retaliation. Operates in a manner to preserve the confidentiality of those seeking services. Acts as a liaison to NBCUniversal Legal regarding such investigations. Evaluates trends and assists with work environment assessments. Provides recommendations for the resolution of investigations.

MAJOR RESPONSIBILITIES

• Responsible for conducting, coordinating, and handling internal investigations of highly sensitive and/or complex employment-related complaints (i.e., allegations of harassment, discrimination, retaliation, management, work environment, reasonable accommodation, etc.) to ensure issues are resolved in a fair and consistent manner.
• Reviews cases in the case management system for consistency and calibration purposes. Analyzes case data regularly to build metrics and provide trends to HR Business Partners and Operations.
• Regularly partners with Legal, HR Business Partners, and NBCU Fair Employment Practices on a variety of sensitive matters.
• Works with individuals and groups to assess work environments in order to continue the culture of direct relationships with Team Members. Recommends options to Operations and HR Business Partners to help resolve conflicts, problematic issues, or concerns, and to bring systemic concerns to the attention of the organization and HR Business Partners for resolution.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION

• Bachelor’s degree in Human Resources Management, Labor Relations, or Business Administration is required.

EXPERIENCE

• 5+ years of progressive Employee Relations experience, including significant experience conducting investigations required; or equivalent combination of education and experience.
• Experience with labor unions preferred.

ADDITIONAL INFORMATION

This role works independently with limited direction and must be comfortable in making independent fact-based recommendations. Will partner extensively across HR, Legal, and the business. In addition:

• Exceptional written and oral communication skills
• Strong analytic and organizational skills
• Collaborative, team-oriented approach
• Ability to identify, prioritize, and resolve issues quickly and effectively
• Experience conducting investigations in a corporate environment and ability to conduct investigations with empathy, tact, and discretion
• Ability to interface and communicate effectively with all levels of Team Members and managers
• Strong conflict resolution skills
• Excellent leadership, problem solving, project management, and presentation skills
• Ability to manage risk while ensuring optimal outcomes are achieved

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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