Sr. Email Marketing Operations Manager

Frontdoor, Inc.; Northern (KY); Hybrid; USD 103,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Wellbeing program

401(k) matching

Employee stock purchase plan

Job summary

Frontdoor, Inc. is seeking an experienced Email Marketing Operations professional to own end-to-end email development and deployment across our portfolio of brands including American Home Shield.

You will build scalable templates, implement personalization, and ensure cross-client compatibility. In this role you will collaborate with marketing, engineering, and data teams, optimize for deliverability and performance, and drive continuous improvements to our email infrastructure.

Qualifications

• 5+ years of experience in email marketing operations.
• Advanced proficiency in HTML and CSS for email.
• Deep understanding of email client rendering, responsive design, and accessibility.
• Strong working knowledge of audience segmentation and personalization logic.
• Experience partnering with engineering, data, and marketing stakeholders.
• Detail-oriented with testing and continuous optimization.

Responsibilities

• Own end-to-end email development, optimization, QA, and deployment.
• Write and maintain clean HTML/CSS for email with cross-client compatibility.
• Build modular, reusable email templates and components.
• Implement dynamic content, personalization, and conditional logic.
• Lead QA processes including rendering validation and deliverability safeguards.
• Continuously optimize code for load speed, accessibility, and inbox performance.
• Translate marketing requirements into scalable technical builds.
• Act as a key connector between marketing, engineering, and data teams to ensure seamless campaign execution.
• Leverage customer data to deliver targeted, behavior-driven communications.
• Partner with data engineering to maintain reliable data flows and integrations.
• Proactively identify and implement improvements to email infrastructure, templates, and processes.
• Act as a technical subject matter expert for email marketing within the organization.

Skills

Email ops

HTML email

HTML/CSS

Email rendering

Segmentation

Personalization

Collaboration

Job description

Overview

Frontdoor and its family of brands are on a mission to make life easier for every homeowner through innovative technology and quality customer service. With over 55 years of experience, we are the leading provider of home warranties in the United States, handling approximately 3.8 million service requests for more than 2.1 million members through a network of approximately 17,000 qualified and independent service contractors. We also offer new home builder warranty solutions, which deliver value to both builders and homeowners through a suite of builder warranty products and support services.

Our customizable home warranties are annual service plan agreements that cover the repair or replacement for breakdowns due to normal wear and tear of major components. We cover up to 29 home systems and appliances, including electrical, plumbing, HVAC systems, water heaters, refrigerators, dishwashers and ranges/ovens/cooktops, as well as optional coverages for pools, spas and pumps. Our home warranties provide peace of mind, budget protection, convenience, repair expertise and service guarantee. Our non-warranty services provide homeowners greater value through replacement and upgrade programs, as well as other home maintenance offerings.

Our 2-10 new home builder warranty solutions offer flexible builder‑backed and insurance‑backed warranty options covering workmanship, home distribution systems and structural components.

Frontdoor family of brands include American Home Shield, HSA, OneGuard, Landmark and 2-10 HBW brands. For more information about Frontdoor, Inc., please visitHome | Frontdoor, Inc. (http://frontdoorhome.com/)

Responsibilities

• Own end-to-end email development, optimization, QA, and deployment
• Write and maintain clean, scalable HTML/CSS for email, ensuring cross-client compatibility (Gmail, Outlook, Apple Mail, etc.)
• Build and manage modular, reusable email templates and components to improve speed and consistency
• Implement dynamic content, personalization, and conditional logic within email builds
• Lead QA processes, including rendering validation, link testing, and deliverability safeguards
• Continuously optimize code for load speed, accessibility, and inbox performance
• Translate marketing requirements into technical builds and scalable solutions
• Act as a key connector between marketing, engineering, and data teams to ensure seamless campaign execution
• Leverage customer data to deliver targeted, behavior-driven communications
• Partner with data engineering to maintain reliable data flows and integrations
• Proactively identify and implement improvements to email infrastructure, templates, and processes
• Act as a technical subject matter expert for email marketing within the organization

Qualifications

• 5+ years of experience in email marketing operations, with a strong focus on HTML email development
• Advanced proficiency in HTML and CSS for email
• Deep understanding of email client rendering behaviors, responsive design, and accessibility standards
• Strong working knowledge of audience segmentation, data structures, and personalization logic
• Experience partnering with engineering, data, and marketing stakeholders
• Detail-oriented with a passion for precision, testing, and continuous optimization
• Strong problem-solving skills and ability to translate business needs into technical solutions

Other/State Specific

This role pays a base salary between $103,000 and $115,000 per annum, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor.

Job Locations US

ID 2026-4141

Category Marketing

Type Full Time

Company AHS American Home Shield Corp