Senior Elevator Service Operations Lead – San Antonio

Lunova Group; San Antonio (TX); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Base salary $110,000–$130,000

Bonus opportunity

Comprehensive benefits

Job summary

Lunova Group seeks a Service Superintendent to oversee day-to-day service operations across the San Antonio area. You will work with field mechanics, customers, sales partners, and branch leadership to drive safety, quality, and profitability.

We are looking for a hands-on leader with strong technical knowledge and the ability to develop field teams while delivering exceptional customer service.

Qualifications

• Experience supervising elevator service or related field-service operations.
• Strong mechanical/technical knowledge; ability to read diagrams, blueprints, and technical docs.
• Proven ability to manage field priorities, safety, quality, and customer service.
• Excellent communication and team-coaching skills.

Responsibilities

• Oversee day-to-day field activity across service routes, balancing customer needs, technician productivity, safety, quality, and profitability.
• Coach and develop field teams through site visits, issue troubleshooting, and on-the-job training.
• Analyze route performance, labor utilization, and financial reports to drive improvements.
• Resolve service concerns, support commitments to customers, and ensure reliable service delivery.
• Collaborate with sales and operations on repair opportunities, material needs, and customer solutions.
• Maintain safety and quality by reinforcing standards and conducting reviews.

Skills

Field leadership

Operational management

Technical aptitude

Problem-solving

Communication

Industry knowledge

Job description

Lunova Group seeks a Service Superintendent to oversee day-to-day service operations across the San Antonio area. You will work with field mechanics, customers, sales partners, and branch leadership to drive safety, quality, and profitability.

We are looking for a hands-on leader with strong technical knowledge and the ability to develop field teams while delivering exceptional customer service.