Service & Repair Operations Manager

Lunova Group; Raleigh (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading service firm in Raleigh, NC is looking for an experienced Service & Repair Operations Manager. This role entails overseeing service and repair operations, ensuring profitability, conducting safety audits, and managing staff. The ideal candidate will have a Bachelor’s degree or equivalent experience in the elevator industry, along with strong technical knowledge and management skills. The position is full-time and offers an opportunity to interact directly with customers and staff in a dynamic environment.

Qualifications

• Requires a thorough knowledge of the elevator industry.
• Ability to interpret technical instructions in various forms.

Responsibilities

• Manage service and repair operations to ensure profitability.
• Supervise staff and conduct training and performance reviews.
• Conduct safety audits weekly to ensure compliance.
• Visit job sites for quality audits and customer interaction.

Skills

Management

Technical knowledge of the elevator industry

Problem-solving

Communication

Education

Bachelor's degree or equivalent experience

Valid driver's license

Job description

Service & Repair Operations Manager – Lunova Group

Lunova Group is currently seeking an experienced Service & Repair Operations Manager in Raleigh, NC.

Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan.

ESSENTIAL JOB FUNCTIONS:

• Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.
• Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.
• Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.
• Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.
• Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
• Monitors the three callbacks in 30 days program and takes a lead in keeping cancellations under 3%.
• Works with Branch Manager and service and repair Sales Managers to address customers’ needs. Communicates daily with customers that have down cars.
• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
• Maintains strong familiarity of company products by attending company training classes & reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.
• Administers parts program for contract service and repair to meet budget expectations and customer satisfaction.

EDUCATION & EXPERIENCE:

• Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
• Requires a valid driver’s license and a satisfactory Motor Vehicles Report.
• Thorough knowledge of the elevator industry and general management methods within the elevator industry
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
• TKE accepts applications until an offer is accepted. All positions are posted a minimum of 5 days and all applications will be accepted during that time.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management