Service Manager

Lunova Group; San Antonio (TX); Sur place; USD 110 000 - 130 000; Plein temps

Avantages offerts par ce poste

Base salary $110,000–$130,000

Bonus opportunity

Comprehensive benefits

Résumé du poste

Lunova Group seeks a Service Superintendent to oversee day-to-day service operations across the San Antonio area. You will work with field mechanics, customers, sales partners, and branch leadership to drive safety, quality, and profitability.

We are looking for a hands-on leader with strong technical knowledge and the ability to develop field teams while delivering exceptional customer service.

Qualifications

• Experience supervising elevator service or related field-service operations.
• Strong mechanical/technical knowledge; ability to read diagrams, blueprints, and technical docs.
• Proven ability to manage field priorities, safety, quality, and customer service.
• Excellent communication and team-coaching skills.

Responsabilités

• Oversee day-to-day field activity across service routes, balancing customer needs, technician productivity, safety, quality, and profitability.
• Coach and develop field teams through site visits, issue troubleshooting, and on-the-job training.
• Analyze route performance, labor utilization, and financial reports to drive improvements.
• Resolve service concerns, support commitments to customers, and ensure reliable service delivery.
• Collaborate with sales and operations on repair opportunities, material needs, and customer solutions.
• Maintain safety and quality by reinforcing standards and conducting reviews.

Connaissances

Field leadership

Operational management

Technical aptitude

Problem-solving

Communication

Industry knowledge

Description du poste

Our client, a leader in the elevator industry, is seeking a Service Superintendent to oversee day-to-day service operations throughout the San Antonio area. In this role, you’ll work closely with field mechanics, customers, sales partners, and branch leadership to drive safety, quality, customer satisfaction, route performance, and profitability.

We’re looking for a hands-on leader with strong technical knowledge, operational experience, and the ability to develop field teams while delivering excellent customer service.

Why Join Our Client?

• Direct Impact: Influence service performance, customer experience, and operational results across the San Antonio market.
• Field Team Leadership: Work closely with mechanics to remove obstacles, improve performance, and strengthen day-to-day service operations.
• Ownership & Accountability: Take an active role in improving service routes, solving operational challenges, and driving results.
• Competitive Compensation & Benefits: Earn a base salary of $110,000–$130,000, along with a comprehensive benefits package and bonus.

What You’ll Own:

• Lead Service Operations: Oversee day-to-day field activity across assigned service routes, balancing customer needs, mechanic productivity, safety, quality, and operational priorities.
• Coach & Develop Field Teams: Conduct jobsite visits, troubleshoot issues, provide coaching, and help mechanics perform effectively.
• Drive Route Performance: Review callback activity, route performance, labor utilization, and financial reports to identify opportunities to improve productivity and profitability.
• Strengthen Customer Service: Resolve service concerns, support customer commitments, and partner with internal teams to maintain reliable service delivery.
• Partner Across the Business: Collaborate with sales and operations teams on repair opportunities, technical scopes, material needs, and customer solutions.
• Maintain Safety & Quality: Reinforce safety expectations, participate in training, and perform quality reviews to ensure work meets company and industry standards.
• Manage Technical & Material Needs: Identify parts, materials, technical resources, and field support needed to minimize downtime and keep work moving.

What You’ll Bring to the Team:

• Field Leadership Experience: Previous supervisory or management experience in elevator service or a related technical field-service environment.
• Operational Management: Experience managing field priorities, team performance, service delivery, customer needs, and operational results.
• Technical Aptitude: Strong mechanical and technical knowledge, including the ability to interpret diagrams, blueprints, and technical documentation.
• Problem-Solving & Judgment: Confidence managing competing priorities, making decisions, and resolving issues in a fast-paced field environment.
• Communication & Collaboration: Ability to coach field employees, build customer relationships, and communicate effectively across the organization.
• Industry Knowledge: Elevator industry experience preferred, including familiarity with elevator service operations, safety standards, and applicable codes.

Location:

San Antonio, TX – Local travel required to customer sites and field locations throughout the San Antonio market.

Relevant experience may include elevator service, field service management, HVAC, mechanical contracting, building systems, industrial service, technician supervision, and technical service leadership.