Sr. Service Supervisor

Otis Worldwide Corporation; Smithfield, Northern (RI, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive health coverage

Paid vacation and holidays

Life insurance and disability

Job summary

Otis Worldwide Corporation in Smithfield, RI seeks a Maintenance/Service Supervisor to oversee servicing and repair of equipment, lead field teams, and ensure safety and customer satisfaction across projects. You will manage resources, train staff, and optimize operations within the territory, reporting to the Service Sales manager.

The role requires strong leadership, communication, and tech-savvy abilities, with travel within the territory and a commitment to safety and quality standards.

Qualifications

• High school education required; BA/BS degree preferred or equivalent experience (at least 5 years).
• Strong leadership and organizational skills with teamwork orientation.
• Elevator industry experience is desired, but not required.
• Excellent communication and customer-service focus; strong tech savvy.

Responsibilities

• Oversee servicing and repair of equipment within assigned projects.
• Lead field activities including safety, scheduling, and resource allocation.
• Supervise and train field staff; conduct education and development sessions.
• Authorize repair orders and monitor completion; drive efficiencies and service quality.

Skills

Leadership

Team management

Customer service

Communication

Safety compliance

Education

High school diploma

BA/BS preferred

Tools

MS Office

CMMS

Job description

## Sr. Service SupervisorApply: On-Site: OT286: NKP - PROVIDENCE, RI 9 Rocky Hill Road, Smithfield, RI, 02917 USA: Full time: Posted Today: 20169473**Date Posted:**2026-09-21**Country:**United States of America**Location:**OT286: NKP - PROVIDENCE, RI 9 Rocky Hill Road, Smithfield, RI, 02917 USA **Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?** Otis Elevator Company is searching for a highly motivated Maintenance/Service Supervisor to oversee the servicing and repair of equipment as well as employee selection, training and safety for all assigned projects. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction. You will report to the Service Sales manager in the Smithfield, RI territory.**On a typical day you will:*** Ensure field employee safety and quality of service in your territory* Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards* Ensure effective and efficient allocation of available resources such as manpower and materials* Conduct field education training with field workforce* Improve efficiencies, managing route schedules and callback rates* Understand how to provide technical support to field staff, either self-provided or redirected to other experts* Authorize repair orders and tracking completion* Lead change toward better efficiency and communication**What you will need to be successful:*** High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 5 years)* Strong leadership skills and goal-orientated with strong time management and organizational skills* Elevator industry experience is desired, but not required* Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment* Strong computer and technology skills, business acumen and a passion for customer service* Travel is required within your territory, driver’s license as required for your territory **Work Authorization:*** Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position. **What We Offer:*** 401(k) plan that includes generous company match and a separate automatic retirement contribution* Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment* Three weeks paid vacation and paid company holidays* Paid sick leave - Employee assistance and wellness incentive programs* Life insurance and disability coverage* Voluntary benefits, such as legal, pet, home, and auto insurance* Birth/adoption and parental leave benefits* Adoption assistance* Tuition reimbursement program* Peer recognition and service anniversary awards, as well as spot performance bonus opportunities **Apply today to join us and build what’s next!.** If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.Become a part of the Otis team and help us #Buildwhatsnext! *Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].*