Senior Elevator Field Engineer – Technical Support

Vantage Elevation, LLC; New York (NY); Hybrid; USD 115,000 - 123,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

HSA

401K Company Match

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Plum Benefits

Job summary

Vantage Elevation, LLC is seeking a Technical Support Field Engineer III to deliver advanced technical support, field service, and commissioning across the Bronx region. The role emphasizes troubleshooting complex elevator systems, providing training, and collaborating with cross-functional teams.

The position is full-time with a hybrid work model, requiring travel to customer sites and potentially across locations. A strong engineering background and regional travel readiness are essential.

Qualifications

• Bachelor’s degree in engineering tech or related field preferred.
• 5+ years elevator field service or related experience with a bachelor’s degree.
• Elevator industry experience strongly preferred.
• Experience with elevator controls, machinery, or electromechanical systems desirable.
• Strong knowledge of electrical, mechanical, hydraulic and elevator control systems.
• Ability to read electrical schematics and engineering drawings.
• Excellent troubleshooting and customer service skills.
• Willingness to travel with a valid driver’s license.

Responsibilities

• Provide advanced technical support via phone, email, remote diagnostics, and onsite field service.
• Troubleshoot complex mechanical, electrical, and control system issues.
• Assist with installations, startup, commissioning, and performance evaluations.
• Document service activities and customer interactions in company systems.
• Deliver technical training for customers, installers, mechanics, distributors, and internal personnel.
• Travel throughout the region to provide onsite support and project assistance.
• Collaborate with Engineering, Quality, Product Management, Sales, and Operations.
• Escalate complex issues to ensure timely resolution.

Skills

Troubleshooting

Diagnostics

Customer communication

Reading schematics

Organizational skills

Travel readiness

Microsoft Office

CRM software

Education

Bachelor's degree in Engineering Technology or related field

Associate degree + 8 years experience

Tools

CRM software

Job description

Vantage Elevation, LLC is seeking a Technical Support Field Engineer III to deliver advanced technical support, field service, and commissioning across the Bronx region. The role emphasizes troubleshooting complex elevator systems, providing training, and collaborating with cross-functional teams.

The position is full-time with a hybrid work model, requiring travel to customer sites and potentially across locations. A strong engineering background and regional travel readiness are essential.