Elevator Field Engineer III – Troubleshoot, Commission & Train

Elevator Controls Corp.; New York (NY); Ibrido; USD 115.000 - 123.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401(k) match

Paid time off

Tuition reimbursement

Employee assistance program

Descrizione del lavoro

Vantage Elevation, LLC is seeking a Technical Support Field Engineer III to provide advanced technical support, field service, and commissioning assistance across the assigned region. The role emphasizes troubleshooting complex systems, training customers, and documenting service actions.

You will collaborate with Engineering, Quality, Product Management, Sales, and Operations while traveling to client sites and company locations. A technical degree and elevator experience are highly preferred.

Competenze

• Bachelor's degree or higher in Engineering or related technical discipline.
• Elevator industry experience strongly preferred.
• Ability to read electrical schematics, wiring diagrams, and technical manuals.
• Excellent troubleshooting, diagnostic, and analytical skills.
• Strong communication and customer-service orientation.
• Willingness to travel extensively within the assigned region.

Mansioni

• Provide advanced technical support via phone, email, remote diagnostics, and onsite field service.
• Troubleshoot complex mechanical, electrical, and control system issues.
• Assist with equipment installations, startup, commissioning, and performance evaluations.
• Document service activities, warranty information, and customer interactions in company systems.
• Deliver technical training for customers, installers, and internal staff.
• Collaborate with Engineering, Quality, Product Management, Sales and Operations to improve products.

Conoscenze

Troubleshooting

Elevator systems

Electrical schematics

Customer communication

Field service

CRM software

MS Office

Formazione

Bachelor's degree in Engineering or related field

Strumenti

CRM software

Service management software

Microsoft Office

Descrizione del lavoro

Vantage Elevation, LLC is seeking a Technical Support Field Engineer III to provide advanced technical support, field service, and commissioning assistance across the assigned region. The role emphasizes troubleshooting complex systems, training customers, and documenting service actions.

You will collaborate with Engineering, Quality, Product Management, Sales, and Operations while traveling to client sites and company locations. A technical degree and elevator experience are highly preferred.