Elevator Field Engineer III: Advanced Support & Training

Vantage Elevator Solutions; New York (NY); Hybrid; USD 115,000 - 123,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

HSA

401(K) Company Match

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Plum Benefits

Job summary

Vantage Elevation, LLC is seeking a technically driven Technical Support Field Engineer III to join our team in the Bronx, NY. This role provides advanced field support, commissioning assistance, and training across the region, delivering safe, reliable elevator solutions.

You will travel extensively, perform installations and service activities, and collaborate across Engineering, Quality, Product Management, and Sales to resolve issues and improve products.

Qualifications

• Bachelor's degree in Engineering Technology, Electrical, Mechanical, Industrial Technology or related technical discipline preferred.
• Minimum of five (5) years of elevator field service, technical support, commissioning, or related experience with a bachelor's degree, or eight (8) years with an associate degree.
• Elevator industry experience strongly preferred.
• Experience with elevator controls, machinery, or electromechanical systems highly desirable.
• Strong knowledge of electrical, mechanical, hydraulic, and elevator control systems.
• Ability to read and interpret electrical schematics, wiring diagrams, manuals, and drawings.
• Excellent troubleshooting, diagnostic, and analytical skills.
• Strong customer service orientation with ability to communicate technical information clearly to customers and teams.
• Effective verbal, written, and interpersonal communication skills.
• Strong organizational skills with ability to manage multiple priorities and work independently.
• Proficiency with Microsoft Office Suite and CRM or service management software.
• Valid driver's license with acceptable driving record.
• Willingness to travel extensively in the assigned region, including overnight travel.

Responsibilities

• Provide advanced technical support via phone, email, remote diagnostics, and onsite field service.
• Troubleshoot complex mechanical, electrical, and control system issues with company products.
• Support equipment installations, startup, commissioning, and system adjustments.
• Diagnose equipment performance issues and recommend corrective actions.
• Document service activities, warranty info, and customer interactions in company systems.
• Deliver technical training for customers, installers, and internal personnel.
• Collaborate with Engineering, Quality, Product Management, Sales, and Operations to identify solutions.
• Escalate complex issues to ensure timely resolution.
• Build strong customer relationships through responsive communication.
• Manage multiple service priorities while maintaining high customer satisfaction.
• Travel region to provide onsite support, training, commissioning, and project support.
• Perform other duties as assigned.

Skills

Elevator field service

Troubleshooting

Electrical systems

Mechanical systems

Reading schematics

Customer service

Travel readiness

CRM software

Education

Bachelor's degree in Engineering Technology

Associate degree + 8 years experience

Tools

Microsoft Office

CRM or service management software

Job description

Vantage Elevation, LLC is seeking a technically driven Technical Support Field Engineer III to join our team in the Bronx, NY. This role provides advanced field support, commissioning assistance, and training across the region, delivering safe, reliable elevator solutions.

You will travel extensively, perform installations and service activities, and collaborate across Engineering, Quality, Product Management, and Sales to resolve issues and improve products.