Technical Support Field Engineer III

Elevator Controls Corp.; New York (NY); Hybrid; USD 115,000 - 123,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Tuition reimbursement

Employee assistance program

Job summary

Vantage Elevation, LLC is seeking a Technical Support Field Engineer III to provide advanced technical support, field service, and commissioning assistance across the assigned region. The role emphasizes troubleshooting complex systems, training customers, and documenting service actions.

You will collaborate with Engineering, Quality, Product Management, Sales, and Operations while traveling to client sites and company locations. A technical degree and elevator experience are highly preferred.

Qualifications

• Bachelor's degree or higher in Engineering or related technical discipline.
• Elevator industry experience strongly preferred.
• Ability to read electrical schematics, wiring diagrams, and technical manuals.
• Excellent troubleshooting, diagnostic, and analytical skills.
• Strong communication and customer-service orientation.
• Willingness to travel extensively within the assigned region.

Responsibilities

• Provide advanced technical support via phone, email, remote diagnostics, and onsite field service.
• Troubleshoot complex mechanical, electrical, and control system issues.
• Assist with equipment installations, startup, commissioning, and performance evaluations.
• Document service activities, warranty information, and customer interactions in company systems.
• Deliver technical training for customers, installers, and internal staff.
• Collaborate with Engineering, Quality, Product Management, Sales and Operations to improve products.

Skills

Troubleshooting

Elevator systems

Electrical schematics

Customer communication

Field service

CRM software

MS Office

Education

Bachelor's degree in Engineering or related field

Tools

CRM software

Service management software

Microsoft Office

Job description

Technical Support Field Engineer IIIRegular Position, Full TimeBronx, NYIf you are a technically driven professional who enjoys troubleshooting complex systems, solving customer challenges, and working directly in the field, we invite you to explore this opportunity! We are seeking an experienced Technical Support Field Engineer III to join the Technical Support Field Engineer III team at Vantage Elevation. In this role, you will serve as a key technical resource for customers, providing advanced support, commissioning assistance, training, and field service throughout your assigned region.You’ll play a hands-on role in delivering quality, safety, and reliability across our operations.About UsVantage Elevation, LLC is an independent, industry-leading manufacturer of elevator components and systems with a long history of innovation and reliability. Founded in 1899, Vantage employes over 1,000 people across manufacturing sites and offices in the United States, Canada, and the United Kingdom. Through its family of brands, GAL Manufacturing, GAL Canada, Hollister-Whitney, Elevator Controls, Courion, Bore-Max, Thames Valley Controls, and Vertical Dimensions, Vantage supports nearly every electro-mechanical device used in modern elevators. Vantage’s mission is to safely connect people and communities by providing reliable elevator solutions. We support our teams, work closely with our customers, and hold ourselves accountable for quality, safety, and integrity in everything we do.RequirementsWe are searching for a candidate with:Bachelor's degree in Engineering Technology, Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related technical discipline preferred.Minimum of five (5) years of elevator field service, technical support, commissioning, or related technical experience with a bachelor's degree, or eight (8) years of relevant experience with an associate degree.Elevator industry experience strongly preferred.Experience with elevator controls, machinery, or electromechanical systems highly desirable.Strong knowledge of electrical, mechanical, hydraulic, and elevator control systems.Ability to read and interpret electrical schematics, wiring diagrams, technical manuals, and engineering drawings.Excellent troubleshooting, diagnostic, and analytical skills.Strong customer service orientation with the ability to communicate technical information clearly to customers and internal teams.Effective verbal, written, and interpersonal communication skills.Strong organizational skills with the ability to manage multiple priorities and work independently.Proficiency with Microsoft Office Suite and CRM or service management software.Valid driver's license with an acceptable driving record.Ability and willingness to travel extensively throughout the assigned territory, including occasional overnight travel.Duties and ResponsibilitiesA typical day may include:Providing advanced technical support via phone, email, remote diagnostics, and onsite field service.Troubleshooting complex mechanical, electrical, and control system issues involving company products.Supporting equipment installations, startup, commissioning, system adjustments, and performance evaluations.Diagnosing equipment performance issues and recommending effective corrective actions.Documenting service activities, warranty information, engineering change requests, and customer interactions using company systems.Delivering technical training for customers, installers, mechanics, distributors, and internal personnel.Collaborating with Engineering, Quality, Product Management, Sales, and Operations teams to identify solutions and improve products and processes.Escalating complex technical issues through established channels to ensure timely resolution.Building strong customer relationships through responsive communication and professional technical support.Managing multiple service priorities while maintaining a high level of customer satisfaction.Traveling throughout the region to provide onsite technical support, customer training, commissioning assistance, and project support.Performing other duties as assigned.Benefits of Working With UsThe anticipated base salary range for this position is $115,000–$122,500 annually. Placement within the range will be based on the candidate’s relevant experience, demonstrated capabilities, qualifications, and geographic location. The upper end of the range is generally reserved for candidates who bring extensive directly relevant experience and demonstrate a high level of proficiency across the key requirements of the role.Targeted Bonus (based on company and individual performance).Medical/Dental/Vision/Life InsuranceHSA401(K)/ Company Match/ Non-ElectiveGenerous Paid Time Off (PTO)Tuition ReimbursementEmployee Assistance Program (EAP)Plum Benefits… and more!Position DetailsFull-Time, HybridTravel required to our other locations and job sitesThis position may be based at one of our locations in the Bronx, NY. Some travel between company locations will be required.Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Like What You Read?If you’re excited by the prospect of working at the forefront of engineering technology with a world-class employer we invite you to apply.