Senior Electric Service Fulfillment Specialist

Allied Resources Technical Consultants; Johnston (RI); On-site; USD 45,000 - 65,000; Full time

Job summary

Allied Resources Technical Consultants in Johnston, Rhode Island is seeking a Customer Fulfillment Representative – Electric Service. This pivotal position ensures seamless customer service throughout the service fulfillment lifecycle, from request initiation through completion.

The ideal candidate will possess strong customer service skills alongside operational experience, working closely with internal teams to provide timely and accurate service delivery. Responsibilities include managing complex service requests and ensuring adherence to service level agreements.

Qualifications

• 5+ years in customer-facing roles related to electric service or design.
• Strong problem resolution capabilities.
• Ability to work cross-functionally with different teams.

Responsibilities

• Serve as primary point of contact for customers.
• Process and manage electric service requests.
• Collaborate with internal stakeholders for service delivery.
• Analyze customer issues for trends and improvements.

Skills

Customer service skills

Operational knowledge

Issue resolution

Collaboration

Education

Bachelor's degree with 5+ years of relevant experience

High School diploma with 9+ years in a customer-facing role

Job description

Allied Resources Technical Consultants in Johnston, Rhode Island is seeking a Customer Fulfillment Representative – Electric Service. This pivotal position ensures seamless customer service throughout the service fulfillment lifecycle, from request initiation through completion.

The ideal candidate will possess strong customer service skills alongside operational experience, working closely with internal teams to provide timely and accurate service delivery. Responsibilities include managing complex service requests and ensuring adherence to service level agreements.