Customer Connections Representative

SmartRecruiters, Inc.; Waltham (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Rangam Consultants is seeking a diligent customer service professional to own the handling of external requests for electric or gas service, ensuring satisfaction through issue resolution during the transactional service fulfillment lifecycle.

Responsibilities include acting as the primary contact, processing CIAC and non-utility billing, designing simple electric service work, and coordinating with stakeholders to fulfill service orders.

Qualifications

• Bachelor's degree in business, engineering, technology, or related discipline, or equivalent work experience.
• Minimum 3 years of experience in a customer support role, preferably corporate.
• Minimum 2 years of experience using Microsoft Word, Excel & Outlook.
• Excellent phone and computer skills with ability to multi-task.
• Highly organized with ability to learn quickly in a fast-paced environment.
• Strong communication and interpersonal skills with responsibility for addressing problems and concerns.
• Desire to work well in a team, aligned with the motto "Here with you, Here for you."

Responsibilities

• Act as the primary point of contact for customers to provide support and resolve issues.
• Ensure electric service orders are communicated and delivered against service level agreements.
• Perform, validate, or process non-utility billing/CIAC per tariffs and policy for electric service projects.
• Complete the design and cost estimates for simple electric service work.
• Process electric service contracts or agreements so that customers can have service construction work completed.
• Work with stakeholders to support the fulfillment of customers' requests for electric or gas service.

Skills

Customer support

Multi-tasking

Communication skills

Organizational skills

Education

Bachelor's degree in business, engineering, technology, or related discipline

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Rangam Consultants is an award winning company for Staffing solutions and services. We are a multiple service provider in the Information Technology, Scientific, Engineering and administrative fields. We have a proven track record for successfully delivering mission critical consulting, support and recruiting services to various government and Fortune 500 clients.

Job Description

To be the primary point of accountability for the handling of external customer requests for electric or gas service, ensuring customer satisfaction is achieved through the completion of work and resolution of any issues during the transactional service fulfillment lifecycle.

Responsibilities (including but not limited to):

• Act as the primary point of contact for customers to provide support, resolve issues, and ensure customers' electric service orders are communicated and delivered against service level agreements.
• Perform, validate, or process non-utility billing/CIAC (Cost in Advance of Construction) per applicable tariffs and policy for electric Service projects.
• Complete the design and cost estimates for simple electric service work so that dependencies and construction work can be completed.
• Process electric service request contracts or agreements so that customers can have service construction work completed.
• Work with other business stakeholders to support the fulfillment of customers' requests for electric or gas service.

Qualifications

Qualifications:

• Bachelor's degree in business, engineering, technology, or other related discipline or equivalent work experience. Experience in utility industry is a plus.
• A minimum of 3 years of experience in a customer support role, preferably corporate setting.
• A minimum of 2 years of experience using Microsoft Word, Excel & Outlook
• Excellent phone & computer skills, ability to multi-task & think logically.
• Must be very organized with the ability to learn quickly in a hectic & fast paced environment.
• Demonstrates excellent communication and interpersonal skills with a consistent approach in dealing with people and taking personal responsibility for addressing problems and concerns.
• Desire to work well within a team following the company motto, Here with you, Here for you!

Additional Information

All your information will be kept confidential according to EEO guidelines.