Senior EHR Business Analyst

MasterApp Labs LLC; Richmond (VA); Hybrid; USD 83,000 - 124,000; Part time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Vision insurance

Flexible work from home options

Job summary

MasterApp Labs LLC is seeking a Senior EHR Business Analyst in Richmond, VA for a hybrid contract role. You will support EHR users, analyze requirements, and document workflows while coordinating with cross-functional teams.

You will craft user stories, assist in testing, and produce training materials to ensure successful system enhancements and go-live activities. Flexibility for 1 day/week onsite is required.

Qualifications

• Provide responsive support to EHR users across Local Health Districts.
• Triage, troubleshoot, and upscale issues appropriately.
• Monitor and maintain key EHR workflows, processes, and procedures.
• Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative solutions.
• Gather, analyze, and document business requirements for system enhancements.
• Develop user stories, acceptance criteria, and other Agile documentation as needed.
• Support functional, integration, and user acceptance testing.
• Collaborate effectively with cross-functional technical, clinical, and business teams.
• Produce clear user documentation, job aids, and training materials.
• Experience providing application support, preferably in healthcare environments.
• Strong skills in requirements documentation and enhancement analysis.
• Excellent analytical, communication, and problem-solving abilities.
• Understanding of clinical, pharmaceutical, and patient billing workflows.
• Experience participating in structured testing cycles.
• Proficiency with MS Office, Microsoft Teams, SharePoint
• Experience supporting or implementing EHR systems.
• Knowledge of Oracle Health / Cerner platforms and public health workflows.
• Experience with SQL, Oracle databases, or web application environments.
• Familiarity with Agile methodologies and documentation practices.
• Support Go-Live Related Activities

Responsibilities

• Provide responsive support to EHR users across Local Health Districts.
• Triage, troubleshoot, and upscale issues appropriately.
• Monitor and maintain key EHR workflows, processes, and procedures.
• Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative solutions.
• Gather, analyze, and document business requirements for system enhancements.
• Develop user stories, acceptance criteria, and other Agile documentation as needed.
• Support functional, integration, and user acceptance testing.
• Collaborate effectively with cross-functional technical, clinical, and business teams.
• Produce clear user documentation, job aids, and training materials.

Skills

EHR support

Troubleshooting

EHR workflows

Stakeholder engagement

Business requirements

Agile docs

UAT testing

Cross-functional collaboration

User documentation

Healthcare support

Requirements analysis

Analytical skills

Clinical workflows

Structured testing

SharePoint

EHR systems

Cerner

SQL/Oracle

Agile practices

Go-Live

Tools

MS Office

SharePoint

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Title:

Senior EHR Business Analyst

Location:

Richmond, VA, (Hybrid)-Onsite at least one day every week

Position Type:

Contract

Interview Mode:

Both Web Cam and In Person Interview

Responsibilities:

• Provide responsive support to EHR users across Local Health Districts.
• Triage, troubleshoot, and upscale issues appropriately.
• Monitor and maintain key EHR workflows, processes, and procedures.
• Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative solutions.
• Gather, analyze, and document business requirements for system enhancements.
• Develop user stories, acceptance criteria, and other Agile documentation as needed.
• Support functional, integration, and user acceptance testing.
• Collaborate effectively with cross-functional technical, clinical, and business teams.
• Produce clear user documentation, job aids, and training materials.

Required Skills & Experience:

• Experience providing application support, preferably in healthcare environments.
• Strong skills in requirements documentation and enhancement analysis.
• Excellent analytical, communication, and problem-solving abilities.
• Understanding of clinical, pharmaceutical, and patient billing workflows.
• Experience participating in structured testing cycles.
• Proficiency with MS Office, Microsoft Teams, SharePoint, and Visio.

Preferred Qualifications:

• Experience supporting or implementing EHR systems.
• Knowledge of Oracle Health / Cerner platforms and public health workflows.
• Experience with SQL, Oracle databases, or web application environments.
• Familiarity with Agile methodologies and documentation practices.

Required/Desired Skills:

• Provide responsive support to EHR users across Local Health Districts. | Required | 5 |
• Triage, troubleshoot, and upscale issues appropriately. | Required | 7 |
• Monitor and maintain key EHR workflows, processes, and procedures. | Required | 5 |
• Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative so | Required | 7 |
• Gather, analyze, and document business requirements for system enhancements | Required | 7 |
• Develop user stories, acceptance criteria, and other Agile documentation as needed. | Required | 7 |
• Support functional, integration, and user acceptance testing. | Required | 7 |
• Collaborate effectively with cross-functional technical, clinical, and business teams. | Required | 7 |
• Produce clear user documentation, job aids, and training materials. | Required | 7 |
• Experience providing application support, preferably in healthcare environments. | Required | 5 |
• Strong skills in requirements documentation and enhancement analysis. | Desired | 5 |
• Excellent analytical, communication, and problem-solving abilities. | Desired | 5 |
• Understanding of clinical, pharmaceutical, and patient billing workflows. | Desired | 5 |
• Experience participating in structured testing cycles. | Required | 7 |
• Proficiency with MS Office, Microsoft Teams, SharePo | Required | 7 |
• Experience supporting or implementing EHR systems. | Required | 7 |
• Knowledge of Oracle Health / Cerner platforms and public health workflows. | Required | 3 |
• Experience with SQL, Oracle databases, or web application environments. | Desired | 5 |
• Familiarity with Agile methodologies and documentation practices. | Desired | 5 |
• Support Go-Live Related Activities | Required | 2 |

Flexible work from home options available.