Business Analyst

Oorwin AI; Richmond (VA); On-site; USD 85,000 - 115,000; Full time

Job summary

Oorwin AI is seeking an experienced EHR Support Analyst to provide responsive application support across Local Health Districts in Virginia. You will triage, troubleshoot, and elevate issues while maintaining key EHR workflows and procedures.

Collaborate with cross-functional teams, gather business requirements, and help prepare user stories and test plans. The ideal candidate understands clinical workflows and has strong documentation and communication skills to improve EHR stability and

Qualifications

• Experience providing application support, preferably in healthcare environments.
• Strong skills in requirements documentation and enhancement analysis.
• Excellent analytical, communication, and problem-solving abilities.
• Understanding of clinical, pharmaceutical, and patient billing workflows.
• Experience participating in structured testing cycles.
• Proficiency with MS Office, Microsoft Teams, SharePoint, and Visio.

Responsibilities

• Provide responsive support to EHR users across Local Health Districts.
• Triage, troubleshoot, and elevate issues appropriately.
• Monitor and maintain key EHR workflows, processes, and procedures.
• Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative solutions.
• Gather, analyze, and document business requirements for system enhancements.
• Develop user stories, acceptance criteria, and other Agile documentation as needed.
• Support functional, integration, and user acceptance testing.
• Collaborate effectively with cross-functional technical, clinical, and business teams.
• Produce clear user documentation, job aids, and training materials.

Skills

EHR support

Requirements documentation

Analytical thinking

Communication

Clinical workflows

Testing cycles

MS Office / Teams / SharePoint / Visio

Tools

MS Office

Microsoft Teams

SharePoint

Visio

SQL

Oracle/Oracle DB

Job description

Engagement Type

Contract

Responsibilities

• Provide responsive support to EHR users across Local Health Districts.
• Triage, troubleshoot, and elevate issues appropriately.
• Monitor and maintain key EHR workflows, processes, and procedures.
• Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative solutions.
• Gather, analyze, and document business requirements for system enhancements.
• Develop user stories, acceptance criteria, and other Agile documentation as needed.
• Support functional, integration, and user acceptance testing.
• Collaborate effectively with cross-functional technical, clinical, and business teams.
• Produce clear user documentation, job aids, and training materials.

Required Skills & Experience

• Experience providing application support, preferably in healthcare environments.
• Strong skills in requirements documentation and enhancement analysis.
• Excellent analytical, communication, and problem-solving abilities.
• Understanding of clinical, pharmaceutical, and patient billing workflows.
• Experience participating in structured testing cycles.
• Proficiency with MS Office, Microsoft Teams, SharePoint, and Visio.

Preferred Qualifications

• Experience supporting or implementing EHR systems.
• Knowledge of Oracle Health / Cerner platforms and public health workflows.
• Experience with SQL, Oracle databases, or web application environments.
• Familiarity with Agile methodologies and documentation practices.

Ideal Candidate

The ideal candidate is a proactive, detail-oriented analyst who excels at supporting both technical and business functions. They work effectively with stakeholders at all levels, ensure user needs are clearly understood, and help drive meaningful enhancements that strengthen EHR stability and usability.

Required/Desired Skills

Skill Required/Desired Amount of Experience

• Provide responsive support to EHR users across Local Health Districts. Required 5.0 Years
• Triage, troubleshoot, and elevate issues appropriately. Required 7.0 Years
• Monitor and maintain key EHR workflows, processes, and procedures. Required 5.0 Years
• Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative so Required 7.0 Years
• Gather, analyze, and document business requirements for system enhancements Required 7.0 Years
• Develop user stories, acceptance criteria, and other Agile documentation as needed. Required 7.0 Years
• Support functional, integration, and user acceptance testing. Required 7.0 Years
• Collaborate effectively with cross-functional technical, clinical, and business teams. Required 7.0 Years
• Produce clear user documentation, job aids, and training materials. Required 7.0 Years
• Experience providing application support, preferably in healthcare environments. Required 5.0 Years
• Strong skills in requirements documentation and enhancement analysis. Desired 5.0 Years
• Excellent analytical, communication, and problem-solving abilities. Desired 5.0 Years
• Understanding of clinical, pharmaceutical, and patient billing workflows. Desired 5.0 Years
• Experience participating in structured testing cycles. Required 7.0 Years
• Proficiency with MS Office, Microsoft Teams, SharePo Required 7.0 Years
• Experience supporting or implementing EHR systems. Required 7.0 Years