VDH Business Analyst 3 (Hybrid)

ADP, Inc.; Richmond (VA); Hybrid; USD 55,000 - 83,000; Full time

Job summary

Virginia Department of Health is seeking a Business Analyst 3 (Hybrid) to support the EHR deployment and ongoing stabilization across Local Health Districts. You will gather requirements, document enhancements, and collaborate with technical, clinical, and vendor teams to ensure the system meets operational and clinical needs.

The role emphasizes handling user support, testing cycles, and creating user documentation and training materials.

Qualifications

• Experience providing application support, preferably in healthcare environments.
• Strong skills in requirements documentation and enhancement analysis.
• Excellent analytical, communication, and problem-solving abilities.
• Understanding of clinical, pharmaceutical, and patient billing workflows.
• Experience participating in structured testing cycles.
• Proficiency with MS Office, Microsoft Teams, SharePoint, and Visio.
• Experience supporting or implementing EHR systems.
• Knowledge of Oracle Health / Cerner platforms and public health workflows.
• Experience with SQL, Oracle databases, or web application environments.
• Familiarity with Agile methodologies and documentation practices.

Responsibilities

• Provide responsive support to EHR users across Local Health Districts.
• Triage, troubleshoot, and elevate issues appropriately.
• Monitor and maintain key EHR workflows, processes, and procedures.
• Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative solutions.
• Gather, analyze, and document business requirements for system enhancements.
• Develop user stories, acceptance criteria, and other Agile documentation as needed.
• Support functional, integration, and user acceptance testing.
• Collaborate effectively with cross-functional technical, clinical, and business teams.

Skills

EHR support

Requirements analysis

Analytical skills

Stakeholder engagement

Testing coordination

MS Office

SharePoint

Visio

Tools

SQL

Oracle

Web applications

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

VDH Business Analyst 3 (Hybrid)

2 days ago Requisition ID: 1152

Salary Range: $40.00 To $60.00 Hourly

*candidates will need to be onsite and go to Local health districts as part of EHR rolling go live

*parking not provided

Job Summary:

The EHR Stability Analyst plays a vital role in ensuring the successful deployment, adoption, and continuous improvement of the Virginia Department of Health’s Electronic Health Record (EHR) system. This role supports Local Health District end users, evaluates workflow needs, documents enhancement opportunities, and partners with technical teams, business stakeholders, and vendor organizations to ensure the EHR aligns with operational and clinical requirements. The analyst will also contribute to interim solution development and help define strategies for long-term system improvements.

Responsibilities:

• - Provide responsive support to EHR users across Local Health Districts.
• - Triage, troubleshoot, and elevate issues appropriately.
• - Monitor and maintain key EHR workflows, processes, and procedures.
• - Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative solutions.
• - Gather, analyze, and document business requirements for system enhancements.
• - Develop user stories, acceptance criteria, and other Agile documentation as needed.
• - Support functional, integration, and user acceptance testing.
• - Collaborate effectively with cross-functional technical, clinical, and business teams.
• - Produce clear user documentation, job aids, and training materials.

Required Skills & Experience:

• - Experience providing application support, preferably in healthcare environments.
• - Strong skills in requirements documentation and enhancement analysis.
• - Excellent analytical, communication, and problem-solving abilities.
• - Understanding of clinical, pharmaceutical, and patient billing workflows.
• - Experience participating in structured testing cycles.
• - Proficiency with MS Office, Microsoft Teams, SharePoint, and Visio.

Preferred Qualifications:

• - Experience supporting or implementing EHR systems.
• - Knowledge of Oracle Health / Cerner platforms and public health workflows.
• - Experience with SQL, Oracle databases, or web application environments.
• - Familiarity with Agile methodologies and documentation practices.

Ideal Candidate:

The ideal candidate is a proactive, detail-oriented analyst who excels at supporting both technical and business functions. They work effectively with stakeholders at all levels, ensure user needs are clearly understood, and help drive meaningful enhancements that strengthen EHR stability and usability.

Skill

Required / Desired

Amount

of Experience

• Provide responsive support to EHR users across Local Health Districts. Required 5 Years

• Triage, troubleshoot, and elevate issues appropriately. Required 7 Years

• Monitor and maintain key EHR workflows, processes, and procedures. Required 5 Years

• Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative so Required 7 Years

• Gather, analyze, and document business requirements for system enhancements Required 7 Years

• Develop user stories, acceptance criteria, and other Agile documentation as needed. Required 7 Years

• Support functional, integration, and user acceptance testing. Required 7 Years

• Collaborate effectively with cross-functional technical, clinical, and business teams. Required 7 Years

• Produce clear user documentation, job aids, and training materials. Required 7 Years

• Experience providing application support, preferably in healthcare environments. Required 5 Years

• Strong skills in requirements documentation and enhancement analysis. Desired 5 Years

• Excellent analytical, communication, and problem-solving abilities. Desired 5 Years

• Understanding of clinical, pharmaceutical, and patient billing workflows. Desired 5 Years

Experience participating in structured testing cycles. Required 7 Years

Proficiency with MS Office, Microsoft Teams, SharePo Required 7 Years

Experience supporting or implementing EHR systems. Required 7 Years

Knowledge of Oracle Health / Cerner platforms and public health workflows. Required 3 Years

Experience with SQL, Oracle databases, or web application environments. Desired 5 Years

Familiarity with Agile methodologies and documentation practices. Desired 5 Years