Senior EHR Analyst — Willow (Epic) | On-Call & Travel

Nordic Global; Madison (WI); On-site; USD 80,000 - 100,000; Full time

Job summary

Nordic Global is seeking a Senior Analyst to provide EHR design, build, testing, and advanced troubleshooting services for complex clients. The role requires a Bachelor's degree or 8+ years’ industry experience, along with Epic Certification in Willow Inpatient and strong problem-solving skills.

Daily tasks include managing multiple clients, providing exceptional customer service, and contributing to a supportive team culture. Opportunities for professional growth are inherent in this position, making it an ideal fit for dedicated professionals.

Qualifications

• Bachelor's degree in a related field or 8+ years’ industry experience.
• Epic Certification in Willow Inpatient required.
• 3–5+ years of experience implementing, training, or supporting EHR modules.

Responsibilities

• Provide EHR design, build, testing, and troubleshooting services.
• Manage customer assignments with minimal oversight.
• Deliver outstanding customer service and support.

Skills

Problem-solving skills

Communication skills

Customer service

Attention to detail

Teamwork

Education

Bachelor's degree in a related field

Epic Certification in Willow Inpatient

8+ years' industry experience

Tools

Microsoft Office

Ticketing systems

Job description

Nordic Global is seeking a Senior Analyst to provide EHR design, build, testing, and advanced troubleshooting services for complex clients. The role requires a Bachelor's degree or 8+ years’ industry experience, along with Epic Certification in Willow Inpatient and strong problem-solving skills.

Daily tasks include managing multiple clients, providing exceptional customer service, and contributing to a supportive team culture. Opportunities for professional growth are inherent in this position, making it an ideal fit for dedicated professionals.