Senior Willow EHR Advisor - Impact & Innovation

Healthtech Inc; Northern (KY); Hybrid; USD 75,000 - 115,000; Full time

Job summary

Nordic is seeking an experienced professional to provide expert-level troubleshooting and support for EHR applications across multiple complex customers. You will translate customer needs into detailed requirements, perform system builds, and manage upgrades while maintaining documentation and SLAs.

Responsibilities include analyzing requests, guiding proactive workflow improvements, and coordinating with IT and operations staff. Travel up to 10% may be required as part of multi-client support.

Qualifications

• Post-secondary education or equivalent experience required.
• Certification in Willow Inpatient with moderate understanding of Willow.
• 3+ years of experience implementing, training, or supporting EHR modules.
• Excellent communication skills, written and verbal; ability to simplify complex concepts for all levels, including C-suite.
• Proficient with Microsoft Office applications.
• Knowledge of ITIL processes and change management.

Responsibilities

• Troubleshoot and ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers.
• Analyze system requests, translate needs to detailed specifications, and perform builds and testing.
• Lead system upgrades and testing; manage impact on other applications and systems.
• Document customer configurations and processes; maintain SLAs and ticketing updates.
• Follow change control policies for migrating applications and configurations.
• Support onboarding of new team members to customer configurations.

Skills

Excellent communication

Problem solving

Attention to detail

Independent and team work

Customer service

Explain complex systems

Education

Willow Inpatient certification

Post-secondary education or equivalent experience

Tools

Ticketing systems

Microsoft Office

Job description

Nordic is seeking an experienced professional to provide expert-level troubleshooting and support for EHR applications across multiple complex customers. You will translate customer needs into detailed requirements, perform system builds, and manage upgrades while maintaining documentation and SLAs.

Responsibilities include analyzing requests, guiding proactive workflow improvements, and coordinating with IT and operations staff. Travel up to 10% may be required as part of multi-client support.