Senior Education Leader, Live Programs & Academy

Fin; Dublin (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Fin's Customer Education team are looking for a Senior Customer Education Manager, Live Programs, to own the live training program end-to-end. You will design the curriculum, build and deliver content, and run the flagship Fin Academy Live event while supporting strategic customers with Deployment Services.

This is a high-visibility role requiring travel for live events and customer engagements, with a hybrid work model and collaboration across cross-functional teams.

Qualifications

• 8+ years of training experience, including SaaS or tech environments.
• Strong understanding of adult learning principles and live training best practices.
• Proven content design skills with clear information hierarchy and actionable examples.
• Ability to communicate complex AI concepts clearly to executives and large audiences.
• Demonstrated executive presence with high-stakes presentations to senior stakeholders.

Responsibilities

• Own the live education program end-to-end: vision, roadmap, success metrics.
• Design and deliver engaging live experiences: webinars, cohorts, in-person workshops, Fin Academy Live.
• Create tailored training with Deployment Services for Enterprise customers.
• Plan and maintain a holistic, end-to-end curriculum across Fin Academy offerings.
• Iterate offerings to boost onboarding, feature adoption, and automation, based on feedback.

Skills

8+ years training

SaaS experience

Adult learning

Content design

Executive presence

Project management

Stakeholder mgmt

High-stakes presentation

Job description

Fin's Customer Education team are looking for a Senior Customer Education Manager, Live Programs, to own the live training program end-to-end. You will design the curriculum, build and deliver content, and run the flagship Fin Academy Live event while supporting strategic customers with Deployment Services.

This is a high-visibility role requiring travel for live events and customer engagements, with a hybrid work model and collaboration across cross-functional teams.