Senior Customer Education Leader, Live Programs

Fin; London (KY); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Fin, now part of Salesforce, is seeking a Senior Customer Education Manager, Live Programs. You will own the live training program end-to-end: design the curriculum, build content, and run our flagship Fin Academy Live event to drive adoption and customer outcomes.

This high-visibility role requires presenting to users, admins and executives, traveling for live engagements, and partnering with Deployment Services and Customer Education to deliver a cohesive, end-to-end learning experience across

Qualifications

• 8+ years of training experience in SaaS or tech environments.
• Strong grasp of adult learning principles and best practices for live training.
• Proven content design skills with clear information hierarchy and actionable examples.
• Ability to explain complex AI concepts clearly.
• Strong executive presence for large and small audiences.
• Excellent engagement and adaptability during live sessions.
• Superb program management with stakeholder and SME engagement.

Responsibilities

• Own the live education program end-to-end with vision, roadmap, and success metrics.
• Design and deliver engaging, live experiences including webinars, cohorts, in-person workshops, and Fin Academy Live events to drive outcomes.
• Partner with Deployment Services to tailor training for Enterprise customers and ensure scalability beyond initial deployment.
• Plan and maintain a holistic training curriculum supporting customers’ and company objectives across Fin Academy offerings.
• Iterate offerings to increase onboarding, feature adoption, and automation rate based on feedback.

Skills

Training experience

SaaS experience

Adult learning principles

Content design

Explain AI concepts

Executive presence

Public speaking

Program management

Job description

Fin, now part of Salesforce, is seeking a Senior Customer Education Manager, Live Programs. You will own the live training program end-to-end: design the curriculum, build content, and run our flagship Fin Academy Live event to drive adoption and customer outcomes.

This high-visibility role requires presenting to users, admins and executives, traveling for live engagements, and partnering with Deployment Services and Customer Education to deliver a cohesive, end-to-end learning experience across