Senior ED Operations Leader

Mass General Brigham Health Plan, Inc.; Boston (MA); On-site; USD 87,000 - 126,000; Full time

Job summary

The General Hospital Corporation is seeking an experienced administrator to oversee ED administrative support, including front desk and coordinators, in a 24/7 operation. You will supervise ~80 FTEs and lead QA programs for ED administrative functions while coordinating with internal and external partners.

You will also drive training programs, information systems input, and project management for ED initiatives, ensuring confidentiality and effective cross-department collaboration.

Qualifications

• Bachelor's Degree in Healthcare Administration or related field is required.
• Master's degree related field preferred.
• Experience in healthcare administration and leadership is required.

Responsibilities

• Oversee administrative support staff in a 24/7 ED setting (approx. 80 FTE).
• Lead development and oversight of QA programs for ED admin functions.
• Provide project management support to ED teams and initiatives.
• Develop and implement training tools, competencies, and systems for administrative staff.
• Represent the department on interdisciplinary committees and manage confidential information.

Skills

Leadership

Organizational skills

Problem-solving

Office software

EHR systems

Communication

Interpersonal skills

Negotiation

Discretion/confidentiality

Analytical skills

Project management

Education

Bachelor's degree in healthcare administration

Bachelor's degree in related field

Master's degree related field preferred

Tools

Microsoft Office Suite

Electronic Health Records (EHR) systems

Job description

The General Hospital Corporation is seeking an experienced administrator to oversee ED administrative support, including front desk and coordinators, in a 24/7 operation. You will supervise ~80 FTEs and lead QA programs for ED administrative functions while coordinating with internal and external partners.

You will also drive training programs, information systems input, and project management for ED initiatives, ensuring confidentiality and effective cross-department collaboration.