Senior ED Administrative & Operations Leader

massgeneralbrigham; Boston (MA); On-site; USD 87,000 - 126,000; Full time

Job summary

Mass General Brigham in Boston is seeking an experienced administrative operations leader to oversee 80 FTEs in the ED support setting. The role directs front desk staff, coordinators, registrars and related roles, ensuring efficient operations and QA data analysis.

You will participate in planning, implement new information systems, manage projects, and serve as liaison with internal and external partners, including vendors.

Qualifications

• Bachelor's degree Health Administration or related field required; Master's preferred.

Responsibilities

• Oversees and manages administrative support staff in ED clinical setting.
• Leads QA data analysis and project management for administrative functions.
• Serves as liaison with internal departments, vendors and external partners.
• Participates in program development, long-range planning and system implementations.
• Direct Reports include Administrative Operations Managers and Administrative Supervisor in a 24/7 operation.
• Maintains discretion with confidential information.

Skills

Leadership

Strategic management

Organizational skills

Problem-solving

Office software

EHR systems

Communication

Confidentiality

Analytical skills

Project management

Education

Bachelor's degree in Healthcare Administration or related field

Master's degree related field preferred

Tools

Microsoft Office Suite

Job description

Mass General Brigham in Boston is seeking an experienced administrative operations leader to oversee 80 FTEs in the ED support setting. The role directs front desk staff, coordinators, registrars and related roles, ensuring efficient operations and QA data analysis.

You will participate in planning, implement new information systems, manage projects, and serve as liaison with internal and external partners, including vendors.