Emergency Department Patient Flow Coordinator

Massachusetts General Hospital; Boston (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

The General Hospital Corporation in Boston seeks an experienced ED Reception/Administrative Associate to coordinate patient arrival, registration, and transfer processes. Under ED leadership, you will triage calls, guide visitors, and support throughput across multiple treatment areas.

Responsibilities include ensuring accurate demographics, facilitating transport, managing Epic workflow, and maintaining patient belongings and discharge logistics.

Qualifications

• High School diploma or GED required.
• 1 year related work experience preferred.
• Healthcare setting experience preferred.

Responsibilities

• Coordinate administrative and reception functions in Emergency Department.
• Triages calls and directs visitors; handles patient arrival and registration.
• Assist with patient transport and discharge coordination.
• Maintain Epic and related systems; monitor treatment area census.

Skills

Confidentiality

Judgment

Prioritization

Multitasking

Organization

Attention to detail

Customer service

Communication

Teamwork

Calm under pressure

Education

High School diploma or GED

Associate/Bachelors degree preferred

Tools

Microsoft Outlook

EPIC

Job description

The General Hospital Corporation in Boston seeks an experienced ED Reception/Administrative Associate to coordinate patient arrival, registration, and transfer processes. Under ED leadership, you will triage calls, guide visitors, and support throughput across multiple treatment areas.

Responsibilities include ensuring accurate demographics, facilitating transport, managing Epic workflow, and maintaining patient belongings and discharge logistics.