Senior ED Administrative Leader — 24/7 Ops & Projects

Mass General Brigham; Boston (MA); On-site; USD 87,000 - 126,000; Full time

Job summary

Mass General Brigham is seeking an experienced Administrative Operations Manager for the ED, supervising front desk and coordinators, and guiding QA and training across administrative processes. The role supports 24/7 operations and liaison work with internal and external partners.

The ideal candidate has 5–7 years of healthcare administrative experience with 3–5 years in a leadership role, plus a healthcare-focused degree.

Qualifications

• Proven leadership and strategic management capabilities.
• Excellent organizational and problem-solving skills.
• Advanced proficiency in office software (e.g., Microsoft Office Suite) and electronic health records (EHR) systems.
• Exceptional communication, interpersonal, and negotiation skills.

Responsibilities

• Oversee ED administrative support staff, 24/7 operations, and front desk teams.
• Lead QA program development for ED administrative functions and processes.
• Provide project management leadership and coordinate training tools for staff.
• Represent department on interdisciplinary and interdepartmental committees.

Skills

Leadership

Strategic management

Organizational skills

Problem-solving

Communication skills

Discretion & confidentiality

Analytical skills

Education

Bachelor's Degree Healthcare Administration

Bachelor's Degree Related Field

Master's Degree Related Field (preferred)

Tools

Microsoft Office Suite

Electronic Health Records (EHR) systems

Job description

Mass General Brigham is seeking an experienced Administrative Operations Manager for the ED, supervising front desk and coordinators, and guiding QA and training across administrative processes. The role supports 24/7 operations and liaison work with internal and external partners.

The ideal candidate has 5–7 years of healthcare administrative experience with 3–5 years in a leadership role, plus a healthcare-focused degree.