ED Administrative Operations Leader

Massachusetts General Hospital; Boston (MA); On-site; USD 87,000 - 126,000; Full time

Job summary

Mass General Brigham seeks an experienced administrator to lead ED administrative operations, overseeing front desk staff, coordinators, registrars, and 80 FTEs in a 24/7 environment, ensuring efficient patient flow and reliable service.

The role provides leadership on QA programs, supports ED information systems, training tools, and project management, and collaborates across departments to advance planning, implementation, and emergency preparedness.

Qualifications

• Bachelor's degree in healthcare administration or related field required.
• Master's degree in related field preferred.
• Can this role accept experience in lieu of a degree? No.

Responsibilities

• Oversee administrative support staff, ~80 FTEs, in a 24/7 ED environment.
• Provide leadership on QA programs for ED administrative functions.
• Lead project management and support for ED teams and initiatives.
• Coordinate training tools and systems for administrative staff.
• Represent the department on interdisciplinary committees.

Skills

Leadership

Organizational skills

EHR proficiency

Communication

Confidentiality

Project management

Education

Bachelor's in Healthcare Administration or related field

Master's in related field preferred

Tools

Microsoft Office

EHR systems

Job description

Mass General Brigham seeks an experienced administrator to lead ED administrative operations, overseeing front desk staff, coordinators, registrars, and 80 FTEs in a 24/7 environment, ensuring efficient patient flow and reliable service.

The role provides leadership on QA programs, supports ED information systems, training tools, and project management, and collaborates across departments to advance planning, implementation, and emergency preparedness.