Administrative Manager Senior

massgeneralbrigham; Boston (MA); On-site; USD 87,000 - 126,000; Full time

Job summary

Mass General Brigham in Boston is seeking an experienced administrative operations leader to oversee 80 FTEs in the ED support setting. The role directs front desk staff, coordinators, registrars and related roles, ensuring efficient operations and QA data analysis.

You will participate in planning, implement new information systems, manage projects, and serve as liaison with internal and external partners, including vendors.

Qualifications

• Bachelor's degree Health Administration or related field required; Master's preferred.

Responsibilities

• Oversees and manages administrative support staff in ED clinical setting.
• Leads QA data analysis and project management for administrative functions.
• Serves as liaison with internal departments, vendors and external partners.
• Participates in program development, long-range planning and system implementations.
• Direct Reports include Administrative Operations Managers and Administrative Supervisor in a 24/7 operation.
• Maintains discretion with confidential information.

Skills

Leadership

Strategic management

Organizational skills

Problem-solving

Office software

EHR systems

Communication

Confidentiality

Analytical skills

Project management

Education

Bachelor's degree in Healthcare Administration or related field

Master's degree related field preferred

Tools

Microsoft Office Suite

Job description

Job Summary

Receiving general direction from the Senior Administrative Director, the incumbent is responsible for oversight and management of administrative support staff in the ED clinical setting, including all front desk staff, coordinators, registrars, charge coordinators and alternate pathways coordinators. The incumbent also provides oversight of administrative support operations in the clinical environment, information systems, QA data analysis, and project management. Serves as liaison with personnel in and outside the Department, as well as with those external to MGH, such as vendors and agency representatives. Oversees and coordinates development and implementation of QA programs for ED administrative support functions and processes. Provides lead project management support to ED teams and initiatives. Participates in programmatic development, long-range planning, and project development. Manages administrative support staff, approximately 80 FTEs. Direct Reports include 3 Administrative Operations Managers and 1 Administrative Supervisor, who directly supervise these support positions in a 24/7 operation. Plays a key role in ED emergency preparedness planning and activity. Is available 24/7 via pager to deal with critical issues such as staff shortages, high volume and acuity, emergency situations, mass casualty incidents, information systems downtime, etc. Provides leadership and subject matter expert input in the ED implementation of new administrative/clinical information systems. Oversees development of ED training programs, tools, competencies, and systems for administrative staff. Participates in programmatic development, long-range planning and project development. Manages administrative aspects of the Alternate Pathways to MGH Admissions programs including transfer to other MGB facilities and affiliated instututions. This individual will serve as a representative for the Department on interdisciplinary and interdepartmental committees and task forces. This position requires discretion and judgment to organize priorities, complete tasks and handle confidential information.

Qualifications

Education

• Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree? No

Experience

Administrative experience in a healthcare setting 5-7 years required and Experience in a management or leadership role 3-5 years required

Knowledge, Skills and Abilities

• Proven leadership and strategic management capabilities.
• Excellent organizational and problem-solving skills.
• Advanced proficiency in office software (e.g., Microsoft Office Suite) and electronic health records (EHR) systems.
• Exceptional communication, interpersonal, and negotiation skills.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong analytical skills and the ability to manage complex projects and initiatives.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 50lbs
• Carrying Occasionally (3-33%) 20lbs - 50lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

55 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$86,611.20 - $126,027.20/Annual

Grade

8

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on t